IT Technicians (Support and Operations)

Job title : IT Technicians (Support and Operations)

Role Overview

• These roles are more about keeping things running, supporting users, and handling the day-to-day infrastructure than about building new systems. They are included separately because the criteria genuinely differ. Holding a technician to an engineer's standard, or the reverse, wastes everyone's time.

Responsibilities

• Provide first-line support to staff, resolving everyday hardware, software, connectivity and access issues promptly and patiently.
• Maintain and monitor day-to-day infrastructure, including devices, networks and basic system configuration.
• Manage user access requests within defined boundaries, respecting the seriousness of sensitive systems.
• Log, track and escalate issues that exceed their level, rather than tinkering blindly with things they do not fully understand.
• Perform routine maintenance and setup tasks dependably, from device provisioning to basic backups and checks.
• Support engineers and the team leader with operational tasks during deployments and incidents as needed.

Requirements

• A foundational understanding of IT systems: networking basics, operating systems, hardware, and common troubleshooting. One to two years of relevant experience, or strong evidence of practical aptitude even if the formal experience is light.
• The ability to diagnose and resolve everyday issues: connectivity, device problems, user access, basic system configuration, with a logical, patient approach to problems they have not seen before.
• Basic data-handling discipline. Even at this level they may touch systems holding sensitive information, so they need to understand access boundaries and the seriousness of customer data. This is where a lot of organisations get careless, and exactly where breaches start.
• Clear communication with non-technical staff, because much of the job is helping colleagues who are frustrated and not fluent in the jargon. Patience here is a real skill, not a nicety.

Nice to Have

• Desirable criteria
• Relevant certifications such as CompTIA, networking, or vendor-specific credentials.
• Some scripting ability for automating repetitive tasks.
• Familiarity with the kind of office and field environments Triax operates in.
• Disposition and character
• Dependable, willing to do the routine work without cutting corners.
• Honest about escalating things beyond their level rather than tinkering blindly.
• Steady with people who are having a bad tech day.