Portfolio Growth Officers
a Financial Institution - TeamAce Limited (11 Openings)
Job Summary
- The Portfolio Growth Officer will be responsible for managing and growing an assigned portfolio of inactive, dormant, underutilised and growth-potential merchants.
- The role involves identifying the reasons for inactivity, resolving customer challenges, driving credit facility utilisation and building sustainable merchant relationships.
- The successful candidate will focus on reactivating existing merchants and increasing portfolio utilisation, rather than acquiring new customers.
Responsibilities
- Manage assigned inactive, dormant, suspended, underutilised and growth-potential merchant accounts.
- Identify reasons for merchant inactivity and develop appropriate reactivation strategies.
- Drive first and repeat drawdowns while ensuring sustainable utilisation of approved credit facilities.
- Build and maintain strong relationships with assigned merchants through regular communication and targeted field visits.
- Assess merchants’ business conditions, financing needs, facility usage and repayment history to identify growth opportunities.
- Conduct field visits to verify businesses, strengthen merchant relationships and resolve issues requiring physical intervention.
- Work with Credit, Risk, Operations and Retention teams to resolve KYC, documentation, repayment and account-related issues.
- Monitor early-stage repayments and escalate delinquent accounts in line with approved procedures.
- Maintain accurate records of merchant activities, portfolio performance and customer interactions.
- Identify opportunities to improve portfolio revenue, merchant retention and repeat utilisation.
- Ensure all portfolio activities comply with company policies, credit controls and operational procedures.
Key Performance Indicators
- Successful reactivation of inactive and dormant merchants.
- First and repeat drawdown conversion.
- Growth in utilised balances and portfolio revenue.
- Maintaining good repayment quality after merchant reactivation.
- Effective and timely resolution of customer and account-related issues.
- Reduction in repeated merchant inactivity.
- Accurate portfolio records and compliance with approved processes.
Requirements
- Bachelor’s Degree or HND in Business, Finance, Economics, Marketing or a related discipline.
- Minimum of 3 years’ experience in relationship management, field sales, SME lending, portfolio management or financial services.
- Good understanding of merchant businesses, working-capital needs, customer activation and repayment management.
- Strong customer relationship management, communication, negotiation and problem-solving skills.
- Demonstrated ability to manage customer objections and convert opportunities into measurable business outcomes.
- Proficiency in Microsoft Excel, CRM systems and performance tracking tools.
- Ability to work independently in a target-driven environment.
- Willingness to travel regularly and work across assigned commercial territories.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
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Vacancy posted 3 days ago
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