Dispatch & Logistics Officer

Job title : Dispatch & Logistics Officer

Job Purpose

• The Dispatch & Logistics Officer is responsible for coordinating and monitoring the timely, safe, and efficient movement of Day-Old Chicks (DOC), poultry products, and other company consignments from Amo Farm to customers and designated locations.
• The role will ensure effective dispatch planning, vehicle coordination, delivery tracking, proper documentation, and timely resolution of logistics challenges.

Key Responsibilities

• Plan and coordinate daily dispatch activities based on confirmed customer orders and delivery schedules.
• Coordinate the movement and delivery of DOC and other company consignments to customers and designated locations.
• Verify quantities, documentation, packaging, and readiness of consignments before dispatch.
• Coordinate drivers, vehicles, routes, and delivery schedules to ensure efficient transportation.
• Monitor deliveries from dispatch to final destination and provide timely updates on delivery status.
• Track and escalate delays, vehicle breakdowns, route challenges, delivery discrepancies, and other logistics issues.
• Liaise with Sales, Hatchery, Warehouse, Finance, and other relevant teams to ensure smooth order fulfilment.
• Maintain accurate dispatch records, delivery notes, waybills, proof of delivery, and other logistics documentation.
• Follow up with customers and sales personnel on delivery schedules, confirmations, and outstanding issues.
• Monitor logistics costs, fuel usage, vehicle utilisation, and route efficiency and identify opportunities for cost reduction.
• Ensure that DOC and other consignments are transported in line with approved safety, handling, and animal welfare requirements.
• Prepare daily, weekly, and monthly dispatch and logistics reports.
• Identify gaps in the dispatch process and recommend improvements.
• Perform any other duties that may be assigned by Management.

Key Performance Indicators

• On-time delivery rate.
• Accuracy of dispatch and delivery documentation.
• Effective vehicle and driver coordination.
• Reduction in delivery delays and discrepancies.
• Efficient logistics cost management.
• Customer satisfaction with delivery services.
• Timely and accurate logistics reporting.
• Proper handling and transportation of DOC.

Qualifications & Experience

• Bachelor's degree or HND in Logistics, Supply Chain Management, Transport Management, Business Administration, Operations Management, or a related field.
• Minimum of 3 years' relevant experience in logistics, dispatch, transportation, distribution, or operations.
• Experience in poultry, agriculture, FMCG, manufacturing, or a similar industry is an advantage.
• Experience with DOC or live-bird transportation will be an added advantage.

Required Skills and Competencies:

• Strong planning, coordination, and follow-up skills.
• Good knowledge of logistics and transportation operations.
• Strong organisational and problem-solving abilities.
• Good analytical and reporting skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet tight delivery timelines.
• Attention to detail and strong accountability.

Expected Behavioural Competencies:

• Accountability & Ownership
• Proactive & Results-Oriented
• Attention to Detail
• Strong Communication
• Problem Solving
• Teamwork & Collaboration
• Customer Focus
• Adaptability
• Safety Consciousness
• Integrity.