Customer Success Manager
Full-time
Bluechip Technologies Limited
Job title : Customer Success Manager
Job Location : Lagos Deadline : July 29, 2026 Quick Recommended LinksJob Objective
- To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip’s solutions.
- The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.
Key Duties & Responsibilities
- Serve as the primary point of contact for assigned customers throughout the customer lifecycle
- Lead customer onboarding, solution adoption, and post-implementation success activities
- Build strong, trusted relationships with customer stakeholders and decision-makers
- Understand customer business goals and align Bluechip solutions to measurable outcomes
- Conduct regular check-ins, business reviews, and success planning sessions
- Track product usage, customer health metrics, and adoption trends
- Identify risks, issues, and opportunities early and proactively manage escalations
- Collaborate with Divisional Heads and Support teams to resolve issues and improve customer experience
- Capture customer feedback and advocate for enhancements or improvements internally
- Support renewals, upsell, and cross-sell opportunities in collaboration with Sales
- Ensure customers achieve maximum value from Bluechip’s solutions.
Key Performance Indicators (KPIs)
- Customer retention and renewal rate
- Customer satisfaction score (CSAT ≥ 4.2/5)
- Product adoption and usage metrics
- Time-to-value and onboarding success rate
- Number of escalations resolved within SLA
- Net Revenue Retention (NRR) and expansion support.
Education & Qualifications
- Bachelor’s degree in Business, IT, Engineering, or a related discipline
- Professional certifications (Customer Success, Project Management, Agile, or IT-related) are an advantage
- 3–5 years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles
- Experience working with enterprise or B2B customers in Technology, FSI, Telecoms, or similar environments.
Knowledge & Competencies:
- Strong understanding of customer success frameworks and lifecycle management
- Knowledge of enterprise software or business application solutions
- Familiarity with business processes, KPIs, and value measurement
- Understanding of change management and customer adoption strategies.
Skills:
- Excellent stakeholder management and relationship-building skills
- Strong communication, presentation, and facilitation abilities
- Ability to translate customer needs into actionable insights and solutions
- Problem-solving and analytical thinking
- Strong time management and ability to manage multiple customer accounts.
Vacancy posted 13 days ago
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