Chief Operating Officer

Job title : Chief Operating Officer

• The Chief Operating Officer (COO) is responsible for the overall operational leadership, efficiency, and performance of the hospital. Working closely with the Medical Director and other C-suite executives, the COO will translate strategic objectives into effective operational plans, ensure seamless service delivery across all clinical and non-clinical units, and drive organizational excellence in line with international healthcare standards.
• The role requires a seasoned healthcare operations leader with strong strategic, financial, people, and stakeholder management capabilities, and a deep understanding of hospital operations within the Nigerian healthcare environment.

Key Responsibilities

Strategic Leadership & Planning

• Collaborate with the Medical Director and C-suite executives to develop, implement, and execute hospital-wide operational strategies.
• Lead long-term organizational planning initiatives, including alignment with international partnerships and collaborations.
• Drive hospital accreditation processes and ensure compliance with Joint Commission International (JCI) and other relevant international and local standards.
• Translate corporate strategy into measurable operational goals and outcomes.

Operational Management

• Oversee all service lines including inpatient and outpatient services, diagnostics, surgical services, pharmacy, nursing, and support functions.
• Ensure effective workflows, process integration, and interdepartmental coordination to enhance efficiency and service quality.
• Monitor, analyze, and report key performance indicators (KPIs) related to operational efficiency, patient experience, and clinical performance.
• Ensure consistent delivery of high-quality, patient-centered services across all departments.

Financial & Resource Management

• Collaborate closely with the Chief Financial Officer (CFO) on budgeting, cost control, revenue optimization, and financial planning.
• Ensure optimal utilization of human, financial, and material resources to support long-term sustainability.
• Support initiatives aimed at improving operational margins without compromising quality of care.

People, Culture & Risk Management

• Drive employee engagement, training, leadership development, and succession planning initiatives.
• Foster a culture of accountability, inclusiveness, high performance, and continuous learning.
• Play an active role in enterprise risk management, compliance, and internal control initiatives.
• Ensure adherence to hospital policies, procedures, and ethical standards.

Stakeholder Engagement & Representation

• Maintain strong working relationships with staff, regulators, accreditation bodies, partners, and external healthcare collaborators.
• Represent the hospital at health conferences, summits, industry forums, and international engagements.
• Strengthen the hospitals brand and reputation through effective stakeholder engagement and collaboration.

Other Duties

• Carry out any additional responsibilities as assigned by the Medical Director, GMD, CEO, or Board of Directors.

Qualifications & Experience

Qualifications

• Bachelors degree in Healthcare Administration, Business Management, or a related field.
• Masters degree or MBA is an added advantage.
• Certification or demonstrable experience with international healthcare accreditation (e.g., JCI) is preferred.

Experience

• Minimum of 15 years professional experience , with at least 5 years in a senior healthcare administrative or operational leadership role .
• Proven experience managing operations within a tertiary hospital or similar large healthcare facility.
• Demonstrated success in leading complex healthcare operations and change initiatives.

Skills & Competencies

• Strong leadership, strategic thinking, and execution capabilities.
• Deep understanding of healthcare regulations, NHIS operations, and Nigerian health sector dynamics.
• Proficiency in hospital management systems and Microsoft Office Suite.
• Excellent comunication, negotiation, and interpersonal skills.
• Strong analytical mindset with the ability to drive data-informed decision-making.
• High emotional intelligence and ability to build, lead, and sustain collaborative teams.