Spa and Salon Manager

Job Summary

• The Salon and Spa Manager will be responsible for all aspects of the operations to ensure a seamless and exceptional guest experience.
• This includes supporting administrative tasks, supervising staff, maintaining high service standards, and contributing to financial and marketing goals.
• The ideal candidate is a proactive, detail-oriented individual with strong interpersonal and organizational skills, capable of delivering results while upholding the spa's luxury standards.

Role Responsibilities

• In this role, the Salon and Spa Manager shall manage the operations of the business, including but not limited to:
• Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback and concerns.
• Resolves and processes discrepancies daily, as necessary, to include but not limited to cash gratuity
• distribution, cash till drops, till reconciliation.
• Oversee and ensure the smooth day-to-day running of the Salon and Spa.
• Assist the General Manager with administrative duties.
• Conduct monthly physical retail and linen inventory to track health club cost of sales and ensure company assets are accurately accounted for.
• Assists with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
• Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards.
• Conduct training when required.
• Builds and maintains guest rapport throughout service.
• Support Management in upholding exceptional guest experiences, consistent with the Spa's standards of care and service.
• Assist in managing Salon and Spa’s Profit & Loss statements, and assist in developing annual budgets, and preparing weekly forecasts. Contribute to marketing and public relations initiatives aimed at increasing visibility, client engagement, and overall revenue.
• While on shift oversee the daily treatment schedule to ensure adequate and proper balancing of schedules while also identifying potential sales opportunities.
• Build strong client relationships by creating and managing comprehensive guest profiles.
• Work closely with internal teams to ensure guest satisfaction is consistently achieved.
• Partner with the Spa Reception to maintain and implement the Salon and Spa standards and improve the guest experience.

Experience/Qualification

• Bachelor’s degree in business administration, Marketing, Sales, Hospitality Management, or a related field (Master's degree is an advantage).
• Proven experience in spa or hospitality management, with a strong focus on guest services and operations.
• Excellent interpersonal and communication skills, with the ability to lead and motivate staff.
• Strong organizational and multitasking abilities.
• Basic financial knowledge, including budgeting, expense tracking, and revenue forecasting.
• Familiarity with spa treatments, techniques, and industry trends.
• Proficiency in Microsoft Office Suite, spa management systems, and social media platforms.

Competencies/Skills

• Strategic Thinking: Ability to design and execute plans that drive revenue and growth.
• Sales and Negotiation: Strong skills in closing deals, building partnerships, and increasing client acquisition.
• Market Knowledge: Familiarity with trends and client needs in the wellness and aesthetic markets.
• Communication: Excellent verbal and written communication skills for engaging with clients, partners, and team members.
• Analytical Skills: Proficiency in analyzing sales data, market trends, and KPIs to make informed decisions.
• Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities
• Behavioural Qualities/Other Competences
• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Problem-solving and decision-making aptitude
• Strong work ethics and reliability

Application Closing Date
30th August, 2026.

Method of Application
Interested and qualified candidates should forward their CVs and cover letters to: [email protected]with “Spa Manager Abuja” as the subject of the email

Note:  Only shortlisted candidates will be contacted.

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