Senior Officer, Client Acquisition and Retention

Job title : Senior Officer, Client Acquisition and Retention

The Senior Officer, Client Acquisition and Retention will drive client acquisition, sales growth, and customer retention by building strong client relationships, identifying business opportunities, and ensuring client satisfaction while achieving sales and revenue targets.

Key Responsibilities

• Identify business opportunities, acquire new clients, and drive sales conversion, upselling, and cross-selling.
• Develop and implement strategies to achieve sales and revenue targets and expand the client base.
• Build and maintain strong relationships with existing and prospective clients.
• Address client needs, manage complaints, gather feedback, and coordinate timely resolutions with relevant teams.
• Monitor service delivery to ensure compliance with agreed service-level agreements and contract terms.
• Collaborate with internal teams to improve customer experience, client retention, and service delivery.
• Monitor market trends and competitor activities to identify growth opportunities and strengthen client retention.
• Identify process improvement opportunities and leverage technology to enhance client engagement and operational efficiency.

Job Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum of one (1) year of relevant post-NYSC experience in business development, sales and marketing, customer success, or client services.
• Experience in the healthcare or pharmaceutical distribution industry is a strong advantage.
• Proven ability to meet and exceed sales targets.
• Strong sales, negotiation, communication, and relationship management skills.
• Excellent problem-solving, customer service, and analytical skills.
• Completion of the National Youth Service Corps (NYSC) programme or possession of an exemption certificate.