IT Officer

Job Purpose

• The IT Officer is responsible for managing, maintaining, and supporting the company’s IT infrastructure, systems, hardware, software, connectivity, and users. The role ensures that technology operates reliably, securely, and efficiently to support business operations.

Key Responsibilities
IT Infrastructure & Systems Management:

• Manage and maintain computers, laptops, printers, network equipment, servers, and other IT infrastructure.
• Monitor the performance, availability, and reliability of IT systems and promptly resolve technical issues.
• Install, configure, upgrade, and maintain hardware, software, operating systems, and business applications.
• Ensure proper configuration and maintenance of company networks, internet connectivity, Wi-Fi, and related systems.
• Maintain an up-to-date inventory of all IT equipment, software, licences, and technology assets.

Technical Support:

• Provide first-line and second-line technical support to employees across the organisation.
• Diagnose and resolve hardware, software, network, email, printing, connectivity, and system-related problems.
• Assist employees with system access, account setup, password issues, software installation, and general IT-related enquiries.
• Escalate complex technical issues to external vendors, service providers, or specialised IT support where necessary.
• Maintain records of reported IT issues, resolutions, repairs, and recurring technical problems.

Cybersecurity & Data Protection:

• Implement and maintain basic IT security controls across company systems and devices.
• Manage user access, passwords, permissions, antivirus solutions, firewalls, and other security measures.
• Monitor systems for potential security threats, unauthorised access, malware, or suspicious activity.
• Ensure employees comply with company IT security, acceptable-use, and data protection policies.
• Support regular data backup procedures and assist with disaster recovery and business continuity measures.
• Promptly report significant cybersecurity incidents or data breaches to Management.

Software & User Account Administration:

• Set up and manage employee accounts, email addresses, system access, and permissions.
• Install, update, and maintain approved business software and applications.
• Monitor software licences and ensure the company remains compliant with licensing requirements.
• Support the effective use of ERP, HR, accounting, communication, collaboration, and other business systems.
• Recommend appropriate technology solutions to improve productivity and operational efficiency.

IT Procurement & Vendor Management:

• Identify IT equipment, software, subscriptions, and services required by the organisation.
• Obtain technical specifications and support procurement decisions by providing appropriate recommendations.
• Liaise with IT vendors, internet service providers, software providers, and other technology partners.

IT Documentation & Asset Management:

• Maintain accurate records of IT assets, configurations, licences, warranties, subscriptions, and assigned equipment.
• Develop and maintain IT procedures, user guides, system documentation, and troubleshooting resources.
• Maintain appropriate documentation of network configurations, system access, backups, and critical IT infrastructure.
• Ensure company IT assets are properly assigned, tracked, maintained, and recovered when employees exit the organisation.

Technology Improvement & Business Support:

• Identify opportunities to automate processes and improve operational efficiency through technology.
• Recommend upgrades, system improvements, and digital solutions that support business objectives.
• Assist with the implementation and rollout of new IT systems and technologies.
• Provide technical support for meetings, presentations, webinars, virtual conferences, and other company events where required.
• Participate in technology-related projects and other operational initiatives assigned by Management.

Required Qualifications & Experience

• Bachelor’s Degree/HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• 3–4 years’ relevant experience in IT support, systems administration, or a similar role.
• Practical experience in hardware, software, networking, troubleshooting, and user support.

Core Competencies:

• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of IT infrastructure and network administration.
• Cybersecurity awareness and attention to data protection.
• Strong communication and customer-service skills.
• Ability to prioritise and manage multiple technical requests.
• Good documentation and record-keeping skills.
• Analytical and detail-oriented approach.
• Ability to work independently and collaboratively.
• Strong sense of confidentiality, accountability, and integrity.
• Proactive approach to identifying and resolving technology-related issues.

Application Closing Date
31st August, 2026.

How to Apply
Interested and qualified candidates should send their detailed CV to:  using the Job Title as the subject of the email.

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