Front Desk Officer

Description

• We are seeking a professional, presentable, and customer-focused Front Desk Officer to serve as the first point of contact for clients.
• The ideal candidate will manage appointments, client relations, sales, and clinic operations to ensure a seamless client experience.

Core Responsibilities
Appointment Management:

• Schedule, confirm, and reschedule client appointments via calls, WhatsApp, DM, and walk-ins
• Send reminders and manage calendars to reduce no-shows.

Client Experience and Reception:

• Warmly welcome clients and ensure a comfortable, upscale clinic environment
• Handle client registration, consent forms, and maintain patient confidentiality

Sales and Upselling:

• Educate clients on treatments, packages, skincare products, and memberships
• Upsell services and follow up on consultations
• Collect feedback and testimonials after treatment

Payments and Administration:

• Process POS, bank transfers, and cash payments. Issue receipts and invoices
• Manage daily sales reports, petty cash, and front desk inventory
• Maintain accurate client records and clinic database

Clinic Coordination:

• Ensure treatment rooms are prepped and the reception area is neat
• Handle client enquiries and resolve complaints professionally

Requirements

• BSc, OND or HND in any field. Hospitality, Marketing, or Health-related courses are an advantage
• 1-2 years experience in front desk, hospitality, spa, or clinic setting
• Excellent communication, interpersonal, and customer service skills
• Computer literate: MS Office, Google Calendar, and booking apps
• Neat, well-groomed, and presentable at all times
• Must be able to work weekends and flexible shifts.

Application Closing Date
6th August, 2026.

Method of Application
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the job title as the subject of the email.

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