Front Desk & Retail Sales Associate

Key Responsibilities
Front Desk & Customer Service:

• Welcome customers warmly and provide a professional first point of contact.
• Respond to customer enquiries in person, over the phone, and through WhatsApp or other approved communication channels.
• Provide accurate information about available products, prices, and promotions.
• Handle customer complaints and escalate issues when necessary.
• Maintain a positive customer experience in line with The DEW Centre’s service standards.

Retail Sales & Product Knowledge:

• Actively promote and sell wellness products to customers.
• Understand product features, benefits, usage instructions, and pricing to provide appropriate product information.
• Identify customer needs and recommend suitable products within approved guidelines.
• Process sales transactions, issue receipts, and maintain accurate sales records.
• Support sales targets, promotional activities, and customer follow-ups.
• Encourage repeat purchases and build strong customer relationships.

Store & Inventory Management:

• Ensure the store is clean, organized, attractive, and properly arranged at all times.
• Monitor stock levels, product displays, and expiry dates where applicable.
• Report low stock, damaged products, and discrepancies promptly.
• Assist with stock counts, inventory records, and restocking.
• Ensure products are properly labelled and displayed with accurate prices.

Administrative & Operational Support:

• Maintain daily sales records and submit accurate reports to management.
• Handle cash, transfers, POS transactions, and other approved payment methods responsibly.
• Keep customer records and store documentation organized.
• Ensure opening and closing procedures are followed.
• Carry out other reasonable duties related to customer service, sales, and store operations.

Requirements

• Minimum of an OND or equivalent qualification; additional qualifications are an advantage.
• At least 1–2 years of experience in retail sales, front desk, customer service, or a similar role.
• Strong communication, interpersonal, and customer service skills.
• Good sales ability, with the confidence to engage customers and recommend products.
• Basic computer skills and familiarity with POS systems, Microsoft Office, and WhatsApp Business.
• Good numerical, organizational, and record-keeping skills.
• Trustworthy, proactive, presentable, and attentive to detail.
• Willingness to learn about wellness products and maintain accurate product knowledge.
• Ability to work independently and manage multiple responsibilities.
• ⁠Applicants must reside in Epe or nearby areas such as Ibeju-Lekki axis and be able to commute reliably to the store. Preference will be given to candidates living within a reasonable distance of the workplace.

What We Are Looking For:

• The ideal candidate is someone who can confidently combine front desk duties with active selling. We need a customer-focused individual who is welcoming, commercially minded, organized, and committed to maintaining high service standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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