Front Desk / Admin Officer

Job title : Front Desk / Admin Officer

Job Summary

• Our company is a furniture hardware importer, distributor and retailer with multiple locations in Lagos.
• We are seeking an organised, professional and digitally confident Front Desk / Admin Officerto manage reception, provide administrative support and handle our social media and online business accounts.

Key Responsibilities
Front Desk and Customer Service:

• Welcome customers and visitors professionally.
• Handle telephone, emails and WhatsApp enquiries
• Provide accurate product information and refer sales enquiries to the appropriate team.
• Record enquiries and follow up with customers and relevant departments.

Office Administration:

• Prepare letters, reports, and other business documents.
• Maintain accurate records, correspondence and organised filing systems.
• Coordinate appointments, meetings and office schedules.
• Monitor office supplies and support routine office operations.
• Handle company and customer information confidentially.

Social Media and Online Account Management:

• Manage day-to-day activity on the company’s Instagram, Facebook, WhatsApp Business and other designated online accounts.
• Create and schedule approved product posts, promotional content and company updates.
• Take clear product photographs and create simple graphics and short videos.
• Respond professionally to comments, direct messages and online customer enquiries.
• Keep product listings, prices, availability and business information up to date
• Record online sales leads, forward orders to the sales team and follow up on customer requests.

Requirements

• OND, HND or bachelor’s degree in Business Administration, or a related discipline.
• At least 1–2 years of relevant experiencein administration, customer service or a similar role.
• Practical experience managing business social media pages and online accounts.
• Good spoken and written English, with strong customer service skills.
• Working knowledge of Microsoft Word, Excel, email and digital filing.
• Ability to commute reliably to Amuwo Odofin.