Hotel Operations Manager

Key Roles and Duties
Overall Hotel Operations:

• Supervise daily hotel operations and ensure all departments function effectively.
• Coordinate activities between departments.
• Ensure the hotel operates according to approved policies, standards, and SOPs.
• Monitor operational efficiency and identify areas for improvement.

Staff Management:

• Supervise department heads and operational staff.
• Prepare duty schedules and ensure adequate staffing.
• Monitor staff attendance, punctuality, grooming, discipline, and performance.
• Conduct staff briefings and operational meetings.
• Identify training needs and coordinate staff training.
• Recommend promotions, disciplinary actions, or restructuring where necessary.

Guest Experience:

• Ensure excellent guest service throughout the hotel.
• Handle and resolve guest complaints professionally.
• Monitor guest feedback and implement corrective measures.
• Ensure rooms, facilities, restaurant, bar, and other guest areas meet required standards.
• Maintain high standards of hospitality and customer satisfaction.

Front Office & Reservations:

• Monitor check-in, check-out, reservations, room allocation, and guest records.
• Ensure effective communication between Front Office and Housekeeping.
• Monitor occupancy, room availability, and daily revenue reports.
• Ensure proper handling of VIPs, corporate guests, and special requests.

Housekeeping & Rooms Division:

• Ensure guest rooms and public areas are clean and properly maintained.
• Monitor room inspection standards.
• Ensure effective linen, laundry, amenities, and housekeeping supplies management.
• Work closely with the Executive Housekeeper to maintain room standards.

Food & Beverage Operations:

• Supervise restaurant, bar, kitchen, banqueting, and room-service operations.
• Monitor food and beverage quality and service standards.
• Ensure proper stock control and reduction of wastage.
• Monitor F&B sales, costs, and profitability.
• Ensure compliance with hygiene and food-safety requirements.

Maintenance & Facilities:

• Coordinate with the Maintenance/Engineering team to ensure facilities are operational.
• Follow up on repairs, preventive maintenance, power supply, water systems, air-conditioning, plumbing, and other facilities.
• Ensure maintenance issues affecting guests are resolved promptly.

Financial & Cost Control:

• Monitor departmental expenses and operational costs.
• Reduce unnecessary wastage and leakages.
• Monitor daily sales and revenue reports.
• Ensure proper control of hotel assets, inventory, and supplies.
• Work with the Accountant/Finance team to improve profitability.

Security & Risk Management:

• Ensure adequate security arrangements for guests, staff, property, and assets.
• Monitor incident reports and ensure proper investigation and documentation.
• Ensure emergency procedures and safety measures are implemented.
• Follow up on fire safety, CCTV, access control, and other security matters.

Quality Control & Standards:

• Conduct regular inspections of the hotel.
• Ensure staff comply with grooming, service, hygiene, and operational standards.
• Develop and enforce SOPs where necessary.
• Monitor departmental performance against agreed targets.

Reporting & Administration:

• Prepare daily, weekly, and monthly operational reports.
• Review departmental reports and identify operational challenges.
• Report major issues and recommendations to the General Manager/Management.
• Maintain proper documentation and operational records.

Sales & Business Development Support:

• Support the Sales and Marketing team in increasing occupancy and revenue.
• Build relationships with corporate clients, travel agents, event planners, and other business partners.
• Monitor competitor activities and market trends.
• Assist management in developing promotions and revenue-generating initiatives.

Key Performance Areas (KPIs)
A Hotel Operations Manager can be assessed based on:

• Guest satisfaction and complaints
• Room occupancy and revenue
• Staff productivity and discipline
• Room and public-area cleanliness
• Food & Beverage performance
• Cost control and reduction of wastage
• Maintenance response time
• Compliance with SOPs
• Staff training and development
• Security and safety standards
• Overall profitability and operational efficiency.

Requirements

• Candidates must reside in Aba or Port Harcourt.
• Relevant hospitality experience is required.
• Candidates must be ready to work professionally and demonstrate good leadership and communication skills.

Remuneration

• Salary: N250,000 Monthly
• Accommodation Provided
• Feeding Provided

Application Closing Date
17th September, 2026.

How to Apply
Interested and qualified candidates should send their Applications to:  using the Job Title as the subject of the email.

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