Branch Manager
Premium Human Resources Solution (10 Openings)
Job Summary
- The Branch Manager is responsible for the overall leadership, performance, and profitability of the branch.
- The role involves driving business growth, managing branch operations, ensuring excellent customer service delivery, and maintaining compliance with regulatory and internal policies.
- The ideal candidate will demonstrate strong leadership, commercial acumen, and a deep understanding of retail and commercial banking operations.
Key Responsibilities
Business Development & Revenue Growth:
- Drive deposit mobilization and grow the branch’s liability and asset portfolio.
- Develop and execute strategies to meet and exceed business targets.
- Identify new market opportunities and expand the customer base across retail and SME segments.
- Build and maintain strong relationships with high-value clients and key stakeholders.
Branch Operations Management:
- Oversee daily branch operations to ensure efficiency and service excellence.
- Ensure adherence to operational policies, procedures, and service standards.
- Monitor branch performance metrics and implement improvement initiatives.
Leadership & People Management:
- Lead, coach, and supervise branch staff to achieve individual and team targets.
- Foster a high-performance culture focused on accountability and results.
- Identify training needs and support staff development and succession planning.
Customer Experience & Service Delivery:
- Ensure exceptional customer service and prompt resolution of customer complaints.
- Drive customer retention and satisfaction initiatives.
- Promote the bank’s products and digital channels to enhance customer engagement.
Risk Management & Compliance:
- Ensure strict compliance with regulatory requirements and internal control policies.
- Monitor and mitigate operational, credit, and fraud risks within the branch.
- Ensure proper documentation and adherence to KYC/AML guidelines.
Financial Performance & Reporting:
- Manage the branch’s budget, profitability, and cost efficiency.
- Prepare and present periodic performance reports to regional management.
- Track and analyze financial performance indicators to drive decision-making.
Key Performance Indicators (KPIs)
- Deposit growth and asset portfolio performance
- Revenue and profitability targets
- Customer acquisition and retention rates
- Loan book quality (NPL ratio)
- Operational efficiency and compliance metrics
- Staff performance and engagement levels.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Finance, Economics, or related field.
- 8–12 years’ experience in banking, with at least 3–5 years in a leadership role.
- Strong experience in retail banking, SME banking, or commercial banking.
- Professional certifications (e.g., ACA, ACCA, CIBN) are an added advantage.
Key Skills & Competencies:
- Strong leadership and team management skills
- Business development and sales acumen
- Financial analysis and portfolio management
- Customer relationship management
- Risk awareness and compliance orientation
- Excellent communication and interpersonal skills
- Strategic thinking and problem-solving ability.
Application Closing Date
30th July, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 1 day ago
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