Phone Business Manager - Retail (National)

Job title : Phone Business Manager - Retail (National)

About the role

• The Phone Business Manager - Retail will supervise the launch and scale of our Retail PayGo Phone business nationally.
• This role will build and manage a national team accountable for managing onboarded retail outlets and ensuring the success of our PayGo phone sales, with a critical focus on driving sales and managing customer repayment collections through our retail network.

What you would be expected to do
Team Leadership & Strategy:

• Build, coach, and manage a national Paygo Phone Sales team.
• Develop and execute the national retail expansion strategy for PAYG phones, setting clear targets for outlet onboarding, sales volume, and portfolio health.
• Review market data, competitor activity, and customer insights to identify new opportunities and optimize strategy.

Retail Network Expansion & Management:

• Drive the rapid and sustainable onboarding of new retail outlets (e.g., local shops, kiosks, electronics stores) across the country.
• Establish strong, productive relationships with retail owners and staff, ensuring they are knowledgeable, motivated, and effectively selling Sun King PAYG phones.
• Oversee retail staff training programs on product features, the PAYG value proposition, sales techniques, and the use of our sales/digital platform.

Sales & Repayments (Collections) Performance:

• Own the end-to-end sales cycle, from outlet stocking to customer repayment.
• Implement and monitor a rigorous system for tracking customer repayments. 
• Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
• Collaborate with the Finance and Credit Risk teams to review repayment data, identify risk patterns, and implement strategies to improve collection rates.
• Ensure the team provides excellent customer service to resolve issues that may affect repayments.

Operational Excellence:

• Manage inventory forecasting and logistics with the supply chain team to ensure product availability at retail points.
• Ensure all retail outlets comply with brand merchandising, point-of-sale material display, and contractual agreements.
• Utilize Sun King’s CRM and sales technology platforms to track performance, generate reports, and make data-informed decisions.
• Prepare and present regular performance reports to senior management.

You might be a strong candidate if you have

• Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
• 6+ years of sales experience, with at least 3 years in a national sales management role.
• Proven, hands-on experience in managing Pay-As-You-Go (PAYG), microfinance, or consumer goods sold on credit/installment plans.
• Demonstrated success in building and managing a dispersed field sales team.
• Good track record in developing retail networks and driving sales growth.
• Deep understanding of collections processes and credit management in a low-income customer segment.
• Highly detail-oriented with good data interpretation skills.
• Ability to travel extensively (up to 70%) within the country.