Inside Sales Consultant

Job title : Inside Sales Consultant

• The Inside Sales Consultant (ISC) is responsible for managing existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills. 
• Furthermore, the ideal candidate must be able to convert pre-qualified sales leads, generate new business, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer experience.

Primary Responsibilities

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
• Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed
• Build lasting relationships with agents based on trust and reliability
• Utilise software, database, script, and tools appropriately to achieve results
• Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service
• Make sales or recommendations for products or services that may better suit the agent's needs
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications

Knowledge And Skill Requirements

• Bachelor’s degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Excellent use of Freshdesk & Xcally tools
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.