Operations Manager

Multiple Locations: Ozubulu (Anambra), Jos (Plateau), Awka (Anambra), Suleja (Niger)

Salary:₦320,000Gross

Job Summary

The Operations Manager is responsible for coordinating and optimising operational activities across all business units within the location, ensuring efficiency, service excellence, cost control, and achievement of business objectives.

Key Responsibilities

• Oversee daily operational activities across the branch.
• Develop and implement operational improvement initiatives.
• Monitor productivity and service delivery standards.
• Ensure effective coordination between departments.
• Track operational performance and prepare management reports.
• Implement cost-control measures and improve efficiency.
• Ensure compliance with company policies and operational standards.
• Identify operational risks and implement mitigation measures.
• Support inventory management and loss prevention efforts.
• Monitor customer satisfaction and service quality.
• Assist in budgeting and operational planning.
• Drive execution of strategic business initiatives.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Operations Management, Engineering, or related discipline.
• Minimum of 5 years' experience in operations management.
• Experience in retail, manufacturing, hospitality, or multi-unit operations is preferred.
• Required Skills & Competencies
• Operations planning and execution.
• Process improvement.
• Leadership and team management.
• Data analysis and reporting.
• Budget and cost management.
• Strategic thinking.
• Strong organisational and problem-solving skills.