Client Relationship Officer

Job Summary

• The Client Relationship Officer will be responsible for managing and maintaining strong relationships with retail clients while ensuring an excellent client experience throughout the customer lifecycle.
• The role will focus on client acquisition, onboarding, retention, and engagement.
• The ideal candidate must possess strong relationship management, customer service, business development, and client engagement skills, with the ability to attract new clients, onboard them seamlessly, and maintain long-term relationships that contribute to business growth.

Key Responsibilities

• Identify, prospect, and acquire new retail clients for the firm's products and services.
• Develop and maintain strong relationships with existing retail clients.
• Serve as the primary point of contact for client inquiries, requests, and account-related matters.
• Build and maintain a robust sales pipeline to achieve monthly and annual revenue targets.
• Provide timely resolution of client complaints and ensure high levels of customer satisfaction.
• Regularly engage clients on market opportunities, investment products, and portfolio enhancement opportunities.
• Monitor client accounts and proactively identify opportunities to improve client engagement and retention.
• Collaborate with Operations, Compliance, and Business Development teams to ensure excellent service delivery.

Educational Qualifications

• Bachelor's Degree in Finance, Economics, Business Administration, Marketing, or a related discipline.
• Minimum of 2 years' experience in Client Relationship Management, Customer Service, Business Development, Sales, Client Onboarding, or Client Acquisition.
• Experience within a Financial Services Institution is strongly preferred.
• Professional certification, such as CIS, is highly desirable.
• Demonstrable experience in client onboarding, customer relationship management, and retail client engagement.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong customer service and relationship management abilities.
• Knowledge of KYC and client onboarding processes.
• Strong organizational and problem-solving skills.
• Ability to build trust and maintain long-term client relationships.
• Proficiency in Microsoft Office applications.
• High level of professionalism, integrity, and attention to detail.

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified  candidates should send their CVs to: View email address on hotnigerianjobs.com using the job title as the subject of the mail.

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