Business Development Executive - Freight Forwarding

Job title : Business Development Executive – Freight Forwarding

Job Summary

• We are seeking an experienced and results-driven Business Development Executive to drive revenue growth, acquire new clients, and manage customer relationships across the company's logistics services.
• The successful candidate will be responsible for identifying business opportunities, developing strategic client relationships, and achieving sales targets across air freight, sea freight, import, export, clearing and forwarding, and related logistics services.
• The ideal candidate must have a strong background in B2B sales and business development within the logistics or freight forwarding industry, with relevant exposure to air freight logistics and air fleet coordination.

Key Responsibilities

• Drive the achievement of monthly revenue targets across the company's service lines, including air freight, sea freight, import, export, clearing and forwarding, and related logistics services.
• Identify, profile, prospect, and onboard new clients, with a target of at least three new clients monthly.
• Conduct a minimum of eight productive sales calls daily to prospective and existing customers.
• Develop and maintain strong, profitable relationships with existing and prospective clients.
• Identify and pursue new business opportunities within the freight forwarding, shipping, aviation logistics, and related sectors.
• Respond promptly to customer enquiries, service requests, and logistics requirements while maintaining high customer satisfaction.
• Maintain an up-to-date database of clients and prospects, ensuring accurate customer records and follow-up activities.
• Prepare and submit weekly and monthly reports on sales performance, customer engagement, market opportunities, and business development activities.
• Reconcile client statements of account with the relevant accounts team monthly.
• Monitor competitor activities, market trends, and industry developments to identify opportunities for business growth.
• Collaborate with operations, customer service, accounts, and other internal teams to ensure effective service delivery.
• Coordinate with relevant logistics and air freight operations teams, including air fleet coordination where applicable, to support customer requirements and service delivery.
• Address customer complaints and enquiries, escalating complex issues where necessary.
• Provide market feedback and client insights to support improvements in the company's services and commercial strategy.
• Maintain a professional company image in all interactions with clients and other stakeholders.
• Maintain awareness of relevant industry requirements, regulations, and commercial practices.

Qualifications and Experience

• A minimum of a First Degree or HND in Marketing, Business Administration, Finance, Social Sciences, or a related discipline.
• Minimum of four years' proven experience in business development, B2B sales, freight forwarding, commercial operations, or a related field.
• Demonstrable experience in client acquisition, prospecting, account management, negotiation, and revenue generation.
• A proven track record of achieving or exceeding sales targets.
• Experience in logistics, shipping, freight forwarding, air freight, cargo operations, terminal operations, or clearing and forwarding is strongly preferred.
• Relevant exposure to air freight logistics, air cargo coordination, or logistics activities involving air fleet operations.
• A good understanding of freight forwarding processes, logistics services, and commercial practices.
• Strong customer relationship management, negotiation, and business development skills.

Key Skills and Competencies

• Sales and Business Development
• B2B Client Acquisition and Prospecting
• Freight Forwarding and Logistics Knowledge
• Revenue Generation and Sales Target Management
• Customer Relationship and Account Management
• Negotiation and Persuasion
• Commercial Awareness
• Market Research and Analysis
• Communication and Presentation
• Problem-Solving and Complaint Resolution
• Reporting and Record Management
• Results Orientation and Attention to Detail