Star Development Team Lead

Job Role

• The Star Development Team Lead manages a team of Star Development Coordinators responsible for recruiting, training, and onboarding Jaza Stars for new service locations.
• This role ensures that qualified personnel are hired and properly prepared to operate Jaza service locations effectively.
• The position plays a critical role in the successful launch and operation of new sites by ensuring each location has competent Jaza Stars who understand the company's mission and operational procedures. 

Accountabilities

• Lead a team of Star Development Coordinators to achieve Jaza Star recruitment targets 
• Ensure the team maintains a high First Pass Yield for recruitment and training processes
• Maintain team staffing levels to ensure required coordinator roles are filled
• Own the quality standards for Jaza Star recruitment, training, and onboarding
• Ensure consistent implementation of Star development processes across all new sites.

Roles & Responsibilities
Team Management and Development: 

• Recruit, train, and mentor Star Development Coordinators 
• Assign and track team member responsibilities for Jaza Star recruitment in assigned regions 
• Conduct regular performance reviews and provide constructive feedback to team members 
• Identify training needs and coordinate skill development for the star development team
• Ensure team members understand and follow recruitment and training standards 

Recruitment Strategy and Implementation: 

• Develop and implement effective recruitment strategies for new Jaza service locations
• Oversee the creation and distribution of job advertisements for Jaza Star positions
• Establish standardized interview processes and selection criteria 
• Ensure recruitment activities are aligned with expansion timelines 
• Monitor recruitment metrics and adjust strategies to meet targets 

Training Program Management: 

• Oversee the development and maintenance of comprehensive training materials
• Ensure consistency in training delivery across all new sites 
• Review and approve training schedules and logistics 
• Implement effective evaluation methods to assess trainee competency 
• Identify opportunities to improve training effectiveness and efficiency 

Onboarding Quality Assurance: 

• Maintain a high First Pass Yield for the recruitment process by implementing quality control measures 
• Review and approve final Jaza Star selections before contracting 
• Ensure proper documentation of all Jaza Star information in the HR registry ○ Oversee the contract issuance and signing process for new Jaza Stars 
• Monitor post-onboarding performance to identify training gaps 

Go-Live Support and Evaluation:

• Coordinate Jaza Star participation in site go-live activities 
• Oversee the first month of operational support for new Jaza Stars 
• Implement performance monitoring mechanisms for newly onboarded Stars
• Ensure a smooth transition of Jaza Stars from recruitment to operations 
• Evaluate the effectiveness of recruitment and training through star performance metrics 

Go-Live Support and Evaluation: 

• Provide regular updates to the QA Expansion/Growth Lead on recruitment progress
• Document and report key metrics, including Jaza Stars recruited, onboarded, and retention rates 
• Present recruitment and training data during expansion team meetings 
• Contribute to the refinement of recruitment, training, and onboarding processes
• Facilitate communication between the expansion team and the operations team regarding Star Development 

Key Performance Indicators (KPIs)

• Team completion rate (percentage of required roles filled) 
• Number of Jaza Stars recruited vs. targets 
• First Pass Yield for recruitment (total Jaza Stars recruited minus number requiring replacement)
• Onboarding completion rate.

Requirements

• A Bachelor’s Degree in any related field.
• Ability to develop tailored recruitment strategies to attract candidates.
• Previous experience in roles where rural talent acquisition was done.
• Managerial skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Share this job: