Operations Analyst - Graduate Trainee

The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 4000 employees. Currently, our operations span across 40 locations in Lagos, Ibadan, Ilorin, Abeokuta and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

Our current management team consists of experienced hands with over 26 years of experience that spans industry as well as management consulting in foremost multinational professional services companies.

We are constantly on the lookout for great talents who will work with us to build a brand that is passionate about delivering excellent services to our customers. 

So, if you are looking for exciting opportunities for self and career growth: YOU are the TALENT we are looking for!

Job Description

We are looking for an  Operations Analyst to join our team and help improve operational efficiency across our organization. Responsibilities include reviewing current policies and operating procedures, identifying issues, collect (customer feedback, sales histories, market research etc) and analyze data from different sources, provide recommendations and implement improvement initiatives.

Qualifications

JOB RESPONSIBILITIES

General Central Operations

• Review, analyze and act on key negative customer and compliance audit feedback. This may result in: update to our strategic tasks list/structure, update to detailed process (including equipment handling policies)/training materials, and creation/update of a project
• Collaborate with the PD team to review and agree best approach for performing new or existing processes.

Technology/Tools/Equipment/Utensils Standardization

• Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance operational efficiency.
• Analyze data to determine ideal equipment/tools/utensil requirement for all kitchens.

Training and Development

• Train experienced Production Operations Staff to mentor new branch staff.
• Oversee the documentation and implementation of training materials and help track staff progress.
• Develop training guide for experienced staff to prepare them for milestone leadership roles
• Analyze manning requirement and document approach for branch operations.

Projects

• Develop and implement cost control strategies.
• Review and agree proposed drawings for the kitchens and follow up with the Projects team on implementation
• Drive the centralization or zonalization of complex (labour intensive, time-consuming) tasks to the Central Production Units
• Support new outlet setup by agreeing staffing needs (based on menu), kitchen equipment requirements/layout and liaising with relevant department for execution.
• Document policies to address resource wastages at RKs. Policy may cover production planning, input material management, energy conservation (gas and electricity)

Requirement and Skills

• BSc degree with a minimum of a second-class upper rating in any discipline ─ business administration, management, Applied sciences (engineering/technology, food sciences), Pure sciences (biology, biochemistry) or relatable field are preferable.
• Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
• Exceptional verbal and written communication skills
• A self-starter and a team player with high levels of drive and energy.
• Must possess a high level of integrity, determination and personal commitment.
• Strong attention to detail
• Must be able to work with minimal supervision
• Good interpersonal skills to work with different management levels
• Strong business acumen
• Must not be more than 26 years old.

Additional Information

Our remuneration is very attractive and includes our profit-sharing scheme