IT Support Officer (Entry Level)
African Industries Group
Key Responsibilities
- Provide first-line technical support for desktops, laptops, operating systems, software applications, and end-user devices, ensuring minimal downtime across plant and office operations.
- Install, configure, and troubleshoot networking equipment, including switches, routers, LAN/WAN connectivity, IP addressing, and other network-related issues.
- Support and maintain business applications and productivity tools, including Microsoft Office, Outlook, ERP terminals, printers, scanners, and VoIP phone systems.
- Monitor and maintain IT infrastructure, including UPS systems, network racks, IT earthing pits, and other critical hardware, to ensure optimal system performance.
- Assist in the installation, configuration, and maintenance of CCTV systems, biometric attendance devices, and other plant-integrated IT/OT systems.
- Log, track, and resolve IT support requests within agreed service levels (SLAs), while maintaining accurate records of IT assets, peripherals, and networking equipment.
- Ensure compliance with IT security policies by maintaining antivirus protection, performing software updates, and supporting IT activities during planned plant maintenance and shutdowns when required.
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Electronics, or a related field.
- 1–3 years' relevant experience in IT Support or a related role.
- Basic understanding of networking concepts, including LAN, WAN, IP addressing, and subnetting.
- Familiarity with Windows Operating Systems, Microsoft Office Suite, and Microsoft Outlook.
- Basic knowledge of network devices and their functions.
- Understanding of UPS systems, computer hardware components, and basic IT infrastructure.
- Strong troubleshooting and problem-solving skills.
- Willingness to work in an industrial/plant environment.
- Basic physical fitness to carry out plant floor activities in compliance with PPE requirements.
- Good communication skills with the ability to effectively support both technical and non-technical users.
Salary
N150,000 - N200,000 / month.
Application Closing Date
28th July, 2026.
How To Apply
Interested and qualified candidates should send their updated CV to: View email address on hotnigerianjobs.com using "IT Support Officer (Entry Level)" as the subject of the email.
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Vacancy posted 11 hours ago
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