IT Operations Officer

Job title : IT Operations Officer

• The IT Operations Officer is responsible for ensuring the seamless daily operation of the organization’s technology infrastructure, endpoint hardware, and office systems. This role bridges general technical support with operational oversight ensuring 100% internet uptime through active vendor management, maintaining office security systems, optimizing meeting room technology, and partnering with Human Resources to deliver a smooth IT onboarding experience for incoming staff.

Key Responsibilities

Network Continuity & ISP Management

• Actively monitor office network infrastructure to guarantee high availability and internet uptime.
• Serve as the primary liaison with third-party Internet Service Providers (ISPs) and telecom vendors to resolve outages, track Service Level Agreements (SLAs), and coordinate scheduled maintenance.
• Perform basic network troubleshooting (switches, routers, access points, local IP assignment) to minimize downtime.

Physical Security & CCTV Systems Operations

• Oversee the daily operational status of company CCTV cameras, NVR/DVR recording units, and monitoring feeds.
• Conduct routine audits to ensure video recording integrity, retention policies, and camera coverage across facilities.
• Coordinate with external technical vendors for hardware repairs, repositioning, or system upgrades.

Audiovisual (AV) & Facility Tech Operations

• Maintain and manage conference room technology, including projectors, display panels, video conferencing equipment, and audio systems.
• Perform daily pre-meeting checks to ensure presentation equipment is fully functional for executive meetings and cross-team collaborations.

Hardware Maintenance & Asset Support

• Manage network printers, multi-function scanners, and office peripherals, resolving connectivity and hardware issues promptly.
• Maintain vendor relationships for print management, toner supplies, and equipment servicing.

HR Synergy & Employee Lifecycle Onboarding

• Collaborate closely with HR to align IT provisioning with recruitment schedules.
• Configure, deploy, and assign laptops, workstation hardware, user accounts, and initial software access for new employees before their start date.
• Manage IT asset inventory and track device allocation throughout the employee lifecycle (onboarding, transfers, offboarding).

What you’ll bring

Candidate Qualifications & Competencies

Experience

• 2–4 years of hands-on experience in IT Operations, Help Desk Support, or Technical Systems Administration.

Technical Proficiencies

• Operating Systems (Windows & macOS) configuration and hardware setup.
• Basic Networking (LAN/WAN, IP configuration, Wi-Fi management).
• CCTV & NVR setup, monitoring, and troubleshooting.
• Audiovisual/Conference room systems setup (HDMI/wireless casting, projectors, Zoom/Teams devices).
• User Directory Management (Microsoft 365 / Google Workspace / Active Directory).

Key Soft Skills

• Strong vendor management and negotiation skills.
• Proactive operational mindset (preventing downtime before it happens).
• Excellent communication and cross-functional collaboration skills (HR, Administration, and external service providers).