Diagnostic - Laboratory Manager

Diagnostic - Laboratory Manager

Industry: Medical Diagnostics / Healthcare

Location: Lekki, Lagos

Reporting To: Operations Manager

Employment Type: Full-Time

Salary: ₦500,000 minimum (net)

Experience Level: Minimum 5 years' experience in a similar role

Mission / Core Purpose of the Role

The Laboratory Manager will provide strategic leadership and operational oversight of the laboratory to ensure accurate, timely, and cost-effective diagnostic testing and reporting.

The role is responsible for ensuring compliance with regulatory, quality, and accreditation standards while driving operational efficiency, workflow optimization, and continuous improvement in laboratory services.

The ideal candidate will ensure high standards of patient care, safety, and service delivery while collaborating with internal stakeholders to enhance turnaround time and overall service performance.

Key Responsibilities

Laboratory Operations Management

• Oversee all laboratory operations to ensure efficiency, accuracy, and compliance with established standards and SOPs.

• Supervise laboratory workflows, capacity planning, and operational performance.

• Ensure timely and accurate processing, testing, and reporting of laboratory results.

Quality Assurance & Compliance

• Ensure full compliance with regulatory, accreditation, and quality standards (including ISO and related frameworks).

• Work closely with Quality Assurance teams to identify, investigate, and resolve non-conformances.

• Enforce adherence to laboratory policies, procedures, and internal controls.

Leadership & Team Management

• Supervise laboratory staff, assign duties, and manage work schedules.

• Conduct performance management, coaching, and staff development.

• Foster a high-performance culture focused on accountability and excellence.

Process Improvement & Operational Excellence

• Identify inefficiencies and implement process improvement initiatives to enhance laboratory performance.

• Serve as a change agent by driving adherence to SOPs and operational best practices.

• Monitor key operational metrics including turnaround time (TAT), cost per analysis, and productivity.

Equipment & Inventory Management

• Oversee maintenance, calibration, and optimal utilization of laboratory equipment.

• Manage inventory of reagents and consumables to ensure uninterrupted operations and minimize wastage.

• Implement contingency and backup plans to prevent service disruptions.

Stakeholder & Client Relationship Management

• Collaborate with Client Services, clinicians, and internal teams to improve service delivery and turnaround time.

• Build strong working relationships across departments to enhance operational efficiency and customer satisfaction.

• Address and resolve client complaints and service issues in collaboration with relevant teams.

Reporting & Performance Monitoring

• Track and report laboratory KPIs regularly to management.

• Provide operational reports highlighting performance, risks, and improvement areas.

• Ensure consistent achievement of laboratory performance targets.

Health, Safety & Regulatory Standards

• Ensure strict adherence to health, safety, and environmental regulations within the laboratory.

• Maintain a safe working environment for staff and compliance with industry standards.

Requirements / Qualifications

Education

• Bachelor's Degree in Medical Laboratory Science.

• Must be registered with MLSCN .

• Membership of AMLSN is an added advantage.

Experience

• Minimum of 5 years relevant experience in a medical laboratory setting.

• Prior supervisory or management experience is required.

• Experience across multiple laboratory departments is highly desirable.

Technical Knowledge

• Strong knowledge of laboratory operations, testing methodologies, and instrumentation.

• Understanding of laboratory quality systems and accreditation standards (ISO, etc.).

• Strong knowledge of regulatory and compliance requirements.

• Proficiency in LIMS and laboratory information systems.

• Ability to analyze operational data and drive improvements.

Skills & Competencies

• Leadership and team management

• Strong communication (written and verbal)

• Analytical and problem-solving skills

• Time management and organizational ability

• Attention to detail and accuracy

• Reporting and documentation skills

• Relationship management

• Multitasking and prioritization

Behavioural Attributes

• High integrity and professionalism

• Accountability and ownership mindset

• Ability to work under pressure in a fast-paced environment

• Self-motivated and proactive

• Strong commitment to quality and excellence

• Flexibility and reliability

• Confidentiality in handling sensitive information

Key Performance Indicators (KPIs)

• Turnaround Time (TAT) compliance

• Accuracy and quality of laboratory results

• Regulatory and accreditation compliance

• Reduction in errors and non-conformances

• Client satisfaction levels

• Operational efficiency and cost control

• Team productivity and performance

How to Apply

Interested and qualified candidates should send their CV to:

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Subject Line: Laboratory Manager – Lekki