IT Support Analyst
Full-time
BDO Professional Services
Job title : IT Support Analyst
Job Location : Lagos Deadline : August 13, 2026 Quick Recommended LinksRESPONSIBILITIES
- first and second level user support general IT issues.
- Diagnosing resolving hardware. software and end users' IT issues.
- Repair and maintenance of faulty workstations. laptops, and
- Installation and configuration of cäent operating systems. applications and user accounts fcy
- Troubleshooting network infrastructure that may arise at any time and liaising With ISP to major network Outages.
- Maintain endpoint security through antivirus management. firewall administration, and regular updates.
- Management Of the website using Kentico Managernent System.
- Installation of software updates and patches using the Manage Engine Agent
- IT asset inventory management, system purchases, and license management.
- Daily Server backup on NAS Storage and maintenance. and maintain meeting room and Systems.
- Document IT processes, Systems. and maintenance activities.
- Other responsibilities assigned by next level manager.
REQUIREMENTS
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- 4 years of experience in IT Support, Helpdesk Operations, and Technical Troubleshooting roles
- Strong Office 365, Microsoft Cloud
- Platform experience.
- Advanced knowledge Of hardware/software, applications, network. printers, and operating System software.
- Must be able to work independently with minimal supervision and as part Of a team. proven experience in IT Support, Helpdesk
- Operations, and Technical Troubleshooting.
- Strong understanding Of networking, server infrastructure, and IT hardware technologies.
- Hands-on experience with Helpdesk Support systems and ticket management
- Excellent problem-solving and communication skills
- Strong interpersonal skills and customer experience, as this position Will have a lot Of direct client support.
- Strong documentation, reporting, and analytical skills.
- Proficiency in Microsoft Office applications
- Strong attention to detail and commitment to service excellence
- Cisco, ITIL, Microsoft certifications will be an added advantage.
Vacancy posted 22 days ago
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