Chief Security Officer (CSO)

Job title : Chief Security Officer (CSO)

Job Summary

• The Chief Security Officer (CSO) is responsible for the overall security, safety and protection of the Company’s personnel, guests, assets, facilities, information and operations.
• The role involves developing and implementing security procedures, supervising security personnel, monitoring access control, responding to security incidents and ensuring compliance with Company security policies.
• The CSO works closely with Management, Human Resources, Operations, Facility Management, law enforcement agencies and other relevant stakeholders to maintain a safe, secure and controlled environment.

Key Responsibilities
Security Management:

• Develop, implement and enforce effective security policies and procedures.
• Coordinate all security operations within the Company’s premises and assigned locations.
• Identify security risks and implement appropriate preventive measures.
• Ensure adequate security coverage across all areas of the facility.

Supervision of Security Personnel:

• Supervise Security Supervisors, Security Officers, CCTV Operators and other security staff.
• Prepare and monitor security duty rosters and deployment schedules.
• Assign duties and ensure proper coverage of all security posts.
• Monitor staff punctuality, discipline, appearance and performance.
• Conduct regular briefings and security meetings.

Access Control:

• Control and monitor entry and exit of employees, guests, contractors and visitors.
• Ensure proper verification and documentation of visitors.
• Monitor staff movement and access to restricted areas.
• Ensure that unauthorized persons do not gain access to controlled areas.
• Monitor the issuance and return of access cards, keys and other security credentials.

CCTV and Surveillance:

• Monitor CCTV operations and ensure cameras cover critical areas.
• Review CCTV footage when incidents occur.
• Ensure CCTV equipment is functional and properly maintained.
• Coordinate with CCTV Operators to identify suspicious activities.
• Maintain appropriate records of CCTV-related incidents.

Incident Management:

• Respond promptly to security incidents, emergencies and breaches.
• Investigate reported security incidents and prepare incident reports.
• Coordinate appropriate responses to theft, vandalism, unauthorized access, violence and other security threats.
• Preserve relevant evidence and information for investigations.
• Escalate serious incidents to Management and appropriate authorities.

Loss Prevention:

• Develop measures to prevent theft, fraud, vandalism and unauthorized removal of Company property.
• Monitor movement of Company assets, equipment and materials.
• Work with relevant departments to investigate suspected losses.
• Conduct security checks on vehicles, materials and goods where authorized.

Emergency and Crisis Management:

• Develop and implement emergency response procedures.
• Coordinate security response during fire, accidents, civil disturbances and other emergencies.
• Ensure security personnel understand emergency evacuation procedures.
• Participate in emergency drills and simulations.
• Liaise with emergency response agencies where necessary.

Security Risk Assessment:

• Conduct regular security risk assessments of the Company's premises.
• Identify vulnerable areas and recommend corrective measures.
• Assess risks associated with employees, visitors, contractors and external activities.
• Submit recommendations to Management on security improvements.

Patrol and Site Inspection:

• Conduct routine security inspections and patrols.
• Verify that security posts are properly manned.
• Inspect gates, fences, doors, restricted areas and other vulnerable locations.
• Identify and report security weaknesses promptly.

Vehicle and Parking Security:

• Monitor vehicle entry and exit.
• Ensure proper authorization for Company and visitor vehicles.
• Monitor parking areas and report suspicious activities.
• Maintain appropriate vehicle movement records where required.

Key and Asset Control:

• Maintain proper control of master keys, access cards and security-related equipment.
• Ensure restricted keys and access devices are issued only to authorized personnel.
• Maintain accurate records of issued and returned security items.

Contractor and Visitor Security:

• Coordinate security arrangements for contractors, vendors and visitors.
• Ensure contractors comply with Company security requirements.
• Monitor movement of external personnel within Company premises.
• Report unauthorized activities or violations.

Investigation and Reporting:

• Investigate security breaches, thefts, complaints and other incidents.
• Interview relevant personnel and gather available evidence.
• Prepare detailed security investigation reports.
• Maintain confidential security records.

Coordination with Law Enforcement:

• Liaise with Police, Civil Defence, Fire Service and other relevant security agencies when required.
• Provide appropriate information and support during official investigations.
• Maintain professional relationships with relevant external security stakeholders.

Security Equipment Management:

• Ensure security equipment is available and functional.
• Monitor the condition of radios, CCTV systems, torches, access-control devices and other security equipment.
• Report damaged or defective equipment for repair or replacement.

Security Documentation:

• Maintain security occurrence books, incident reports, visitor records and patrol records.
• Prepare daily, weekly and monthly security reports.
• Ensure proper documentation of security incidents and investigations.

Employee Security Awareness:

• Educate employees on basic security procedures and emergency protocols.
• Conduct security briefings where necessary.
• Promote awareness of theft prevention, access control and workplace safety.

Compliance and Confidentiality:

• Ensure compliance with Company security policies and procedures.
• Maintain confidentiality of sensitive security information.
• Prevent unauthorized disclosure of security arrangements and incidents.

Security Training:

• Train and mentor security personnel on security procedures and emergency response.
• Conduct regular drills and practical security exercises.
• Evaluate the performance and competence of security personnel.

General Operations Support:

• Participate in Management and operational meetings where security input is required.
• Provide professional security advice to Management.
• Support investigations and special assignments as directed.
• Perform other security-related duties assigned by Management.

Qualifications & Requirements
Education:

• B.Sc/HND in Security Management, Criminology, Sociology, Psychology, Public Administration, Law, Intelligence/Security Studies or a related discipline.
• Relevant professional security certifications will be an advantage.
• Previous experience in military, police, paramilitary, corporate security or hospitality security will be an advantage.

Experience:

• 5–8 years' relevant experience in security operations or security management.
• Proven experience supervising security personnel.
• Experience in access control, CCTV monitoring, incident investigation and risk assessment.
• Experience working in a corporate, hospitality, construction or large operational environment is an advantage.
• Strong knowledge of security procedures, emergency response and loss prevention.
• Good communication, leadership, observation and investigative skills.