Quality Control & Standardisation Lead

Job title : Quality Control & Standardisation Lead

ROLE OVERVIEW

• The Quality Control & Standardisation Lead is responsible for developing, implementing, and managing quality assurance frameworks across both delivery modalities of the NiWEMA programme, the LMS-based online cohort stream (300,000 participants) and the physical training stream delivered by EDC and implementing partners (450,000 participants). Ensuring consistent quality at this scale, across two fundamentally different delivery environments, is one of the most operationally complex challenges of the programme. The role holder develops quality standards for each modality, monitors delivery against those standards, builds facilitator and trainer capacity, and drives continuous improvement across the full programme.

KEY RESPONSIBILITIES

• Design and implement separate but complementary quality assurance frameworks for the LMS-based online delivery stream and the physical training delivery stream, establishing clear standards, tools, and monitoring protocols for each.
• For the online stream: monitor LMS engagement data, cohort completion rates, facilitator activity, and participant experience; identifying quality gaps and triggering corrective action.
• For the physical stream: develop training quality standards, observation protocols, trainer assessment tools, and venue compliance checklists applicable to both EDC-delivered and implementing partner-delivered sessions.
• Lead regular quality audits across both streams including remote monitoring of online cohorts and periodic field observation visits to physical training sites.
• Design and deliver facilitator and trainer induction, training, and ongoing capacity building for both online facilitators and physical trainers, ensuring consistent delivery standards regardless of modality or delivery agent.
• Develop and maintain all programme standards documentation including online facilitator handbooks, physical trainer guides, cluster training standards, and content quality benchmarks.
• Monitor quality outcomes for both individual and cluster-based participation models, identifying any differences in quality or experience between the two approaches.
• Work with the LMS administrator to ensure the platform is configured to support quality monitoring and data capture for the online stream.
• Work with the implementing partner management function to ensure quality standards are embedded in partner agreements and monitored throughout partner delivery.
• Report on quality indicators across both streams to the Project Director, identifying risks and recommending corrective actions.
• Champion continuous improvement and ensure quality standards are gender-responsive and appropriate for young women micro-entrepreneurs across all sectors and delivery contexts.
• Any other related task on the engagement

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in education, Social Sciences, Business Administration, or a related field. Master's degree is an added advantage.
• Minimum of 6–8 years' experience in quality assurance, programme monitoring, curriculum delivery, or learning and development.
• Demonstrated experience designing quality frameworks for both online/digital and physical/field-based programme delivery.
• Experience with large-scale training programmes delivered through a network of implementing partners or trainers.
• Strong analytical skills and comfort with data-driven performance management.
• Field experience conducting training quality assessments or observations is required.

KEY COMPETENCIES

• Dual-moality quality assurance system design
• Implementing partner quality management
• Data analysis and performance monitoring
• Facilitator and trainer capacity building
• Continuous improvement and standards development