Quality Control Specialist
Full-time
Speedaf Nigeria Limited
Job title : Quality Control Specialist
Job Location : Lagos Deadline : December 06, 2026 Quick Recommended LinksKey Responsibilities
- Design, compile and optimize the Standard Operating Procedures (SOPs) for the last-mile delivery process at sites.
- Conduct regular internal audits on sites to ensure on-site compliance with safety and operational standards.
- Track and analyze key performance indicators (KPIs), including pickup rate, delivery SLA, lost rate, damage rate, service quality, operational errors and other metrics, and drive continuous KPI improvement.
- Lead investigations into major service incidents, shipment loss and damage cases, and develop and implement Corrective and Preventive Actions (CAPA).
- Assist in organizing quality-related training for site staff, to improve their awareness level and exam pass rate.
Qualifications & Requirements
- Bachelor’s Degree in Logistics, Supply Chain Management, Computer Science or other related fields is preferred.
- 5–7 years of working experience in quality control or operations management within the logistics, courier or express freight industry.
- Hands-on working experience with established local logistics or courier companies in Nigeria is required.
- Proficient in data analysis tools (Excel, Power BI) or logistics ERP systems; familiar with relevant regulations governing the logistics industry in Nigeria.
- Have hands-on experience in drafting operational SOPs and conducting internal audits.
- Keen insight to drive transformation within a fast-paced business environment; outstanding problem-solving skills with meticulous and rigorous work style.
Vacancy posted 2 days ago
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