Head of IT & Business Innovation

Job title : Head of IT & Business Innovation

Job Summary

• Provide Technology Vision and Leadership in developing, managing, and implementing IT/Business Innovation strategy.
• Liaise with the Business, Manager and Leaders to identify business opportunities and processes that will generate revenue and solve problems using up-to-date technology solutions.

Duties & Responsibilities

• Define the technology strategy, and roadmap in alignment with the organization's services business strategy.
• Manage data management and protection, Information security and riskmanagement.
• Prepare and present executive-level presentations, business cases, and reports supporting the support operation strategy and the function, including representing complex data in a simple yet compelling way to support your position.
• Define, develop and manage a comprehensive and integrated ITSM landscape based on best-practice processes, disciplines, and related toolsets.
• Provide direction on how emerging technologies should be incorporatedbinto our support services to deliver the overall strategy successfully.
• Provide strategic direction and oversight for the full life cycle of design, development, operation, and support of IT systems.
• Develop and control the annual IT and operation budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within the plan.
• Develop the maturity of support hub to improve efficiency, deliver innovations, and collaborate with other businesses.
• Provide strategic direction and oversight for the full life cycle of design, development, operation, and support of IT systems.
• Run and maintain IT operations through all or some of the following: IT service management, vendor management, customer management, shared IT services, data center, telecommunications, and security.

KPIs

• System Uptime 90%
• Incident Response Time 90%
• Internal Customer Satisfaction 90%
• Disaster Recovery Readiness 100%
• New Technology Innovation & Adoption

Experience & Qualification

• B.Sc Degree / HND in Computer Science or any related field
• Minimum 7 years with bachelor’s degree in Computer Science or any related field
• A minimum of 7 years of IT Solution experience with a BSc degree or HND.
• Experience in a technology services organization.
• Experience in managing a team of more than ten or more individuals.
• Business capability modeling and customer journey mapping techniques.
• Experience in managing complex IT projects.
• Cisco, Sophos, ITIL.