Sales & Order Fulfilment Executive

Role Overview

• The Sales & Order Fulfilment Executive will be responsible for generating sales, managing customer enquiries, processing orders, coordinating fulfilment, and ensuring that customers receive the correct products within the agreed timelines.
• This is not a general sales role. The successful candidate must have practical experience selling and fulfilling orders for ICT products such as laptops, desktops, printers, monitors, accessories, networking equipment, and related technology products.
• The ideal candidate must be commercially driven, highly organised, technically conversant with ICT products, and capable of working accurately in a fast-paced, target-driven environment.

Key Responsibilities
Sales & Customer Management:

• Engage customers across in-store, online, telephone, WhatsApp, and other sales channels.
• Understand customer requirements and recommend appropriate ICT products and solutions.
• Sell products including laptops, desktops, printers, monitors, accessories, networking equipment, and related technology products.
• Prepare and communicate quotations, pricing, product specifications, and availability to customers.
• Negotiate professionally within approved pricing and discount limits.
• Achieve assigned daily, weekly, and monthly sales targets.
• Follow up on quotations, leads, pending orders, and prospective customers to drive conversion.
• Maintain strong relationships with existing customers and identify opportunities for repeat and additional sales.

Order Processing & Fulfilment:

• Accurately process prepaid and approved credit orders using the company's ERP system.
• Confirm product availability, pricing, customer details, payment status, and order specifications before fulfilment.
• Coordinate with Inventory, Warehouse, Finance, and Logistics teams to ensure orders are processed and delivered correctly.
• Ensure the correct product, specification, quantity, and accessories are released for every customer order.
• Track orders from confirmation through dispatch and delivery.
• Follow up on outstanding and delayed orders and proactively communicate updates to customers.
• Ensure proper documentation and handover of fulfilled orders.

Customer Experience & Issue Resolution:

• Respond promptly and professionally to customer enquiries, complaints, and escalations.
• Resolve order-related issues efficiently while protecting the company's commercial interests.
• Maintain clear communication with customers throughout the order fulfilment process.
• Investigate discrepancies and escalate matters requiring management intervention.

Records, Controls & Compliance

• Maintain accurate sales and order records on Odoo ERP, Google Sheets, and other approved systems.
• Ensure all transactions comply with approved sales, credit, pricing, and order fulfilment procedures.
• Maintain proper documentation for quotations, invoices, payments, deliveries, and customer confirmations.
• Identify recurring fulfilment issues and recommend practical improvements to management.
• Ensure strict adherence to company SOPs and internal controls.

Requirements
Education:

• Minimum HND or BSc in Business Administration, Marketing, Sales, Management, or a related discipline.

Required Experience:

• Minimum 2 years' relevant experience in Sales and Order Fulfilment.
• Candidates must have demonstrable experience selling ICT/technology products, particularly products such as:
• Laptops
  • Desktop computers
  • Printers
  • Monitors
  • Computer accessories
  • Networking equipment
  • Other related ICT hardware and technology products
• Experience working within an ICT distribution, computer retail, technology reseller, or similar environment is required.
• Experience handling the full order cycle from customer enquiry and quotation through payment, processing, dispatch, and delivery is strongly preferred.
• Experience using Odoo ERP or another ERP system is an advantage.

Required Skills & Competencies:

• Strong knowledge of ICT products and their specifications.
• Strong sales, negotiation, and customer relationship management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail, particularly when processing product specifications and customer orders.
• Ability to work under pressure and manage multiple customer orders simultaneously.
• Strong numerical and commercial awareness.
• Ability to identify customer needs and convert enquiries into sales.
• Strong follow-up and problem-solving skills.
• Proficiency in Microsoft Office/Google Workspace.
• Ability to work effectively with Sales, Finance, Inventory, Warehouse, and Logistics teams.
• High level of integrity, accountability, and ownership.

Work Location
The successful candidate may be assigned to either of our Ikeja locations based on operational requirements:

• Kodesoh Street, Ikeja, Lagos
• Simbiat Abiola Road, Ikeja, Lagos
• Candidates must be able to reliably commute to Ikeja.

What We Offer

• Monthly salary of N150,000 – N200,000, depending on experience and capability.
• Performance-based incentives.
• Opportunity to work in a growing ICT distribution business.
• Exposure to a broad range of premium technology products and B2B sales.
• Professional development and training opportunities.
• Clear opportunities for career growth based on performance.

Application Closing Date
23rd September, 2026.

How to Apply
Interested and qualified candidates should send their CV to: [email protected]highlighting their specific experience in ICT product sales and order fulfilment and using job title as the subject of the mail

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