Customer Service / Front of House Officer (NYSC)

We are seeking a Customer Service / Front of House Officer to serve as the first point of contact for members and guests, ensuring a warm, professional, and seamless customer experience. The role is responsible for managing front desk operations, handling inquiries, coordinating bookings, supporting administrative processes, and maintaining an organized reception area to enhance member satisfaction and smooth daily operations.

KEY DUTIES & RESPONSIBILITIES.

Customer Service

• Welcome members and guests warmly, ensuring a positive and professional first impression.
• Respond promptly and professionally to walk-in inquiries, phone calls, emails, and social media messages.
• Provide accurate information on membership packages, fitness classes, facilities, and services.
• Handle customer concerns, complaints, and feedback effectively, escalating issues where necessary to ensure timely resolution.
• Build and maintain positive relationships with members to enhance customer satisfaction and retention.

Front Desk & Membership Administration

• Manage member check-ins, bookings, appointments, and class schedules accurately.
• Support the membership registration and onboarding process, ensuring all documentation is completed correctly.
• Maintain accurate records of member attendance, inquiries, bookings, and daily front desk activities.
• Coordinate communication between members, coaches, instructors, and management to ensure seamless service delivery.

Administrative Support

• Perform general administrative duties, including filing, scheduling, data entry, and report preparation.
• Monitor appointment calendars and ensure smooth coordination of sessions and facility bookings.
• Maintain confidentiality of member information and company records.
• Ensure the reception and waiting areas remain clean, organized, and presentable at all times.

QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE.

• Minimum of /HND/Bachelor’s degree qualification.
• Must be a serving NYSC Corps Member.
• Previous experience in customer service, hospitality, front desk, or administrative roles is an advantage.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Basic knowledge of Microsoft Office and Google Workspace.
• Ability to work in a fast-paced and customer-focused environment.
• Professional appearance and excellent customer service orientation.
• Strong attention to detail and problem-solving ability.
• Interest in fitness, wellness, and hospitality is an added advantage.