Front Desk Officer

Job Summary

• Our Client is seeking a professional, courteous, and well-organised Front Desk Officer to manage reception activities and serve as the first point of contact for clients, visitors, and other stakeholders.
• The successful candidate will create a positive first impression, manage enquiries and communications efficiently, and provide administrative support to ensure smooth daily operations.

Key Responsibilities

• Reception and Visitor Management: Welcome and attend to visitors professionally, manage reception activities, and ensure a positive and orderly front desk experience.
• Client Liaison and Customer Service: Respond promptly and courteously to enquiries, maintain positive client relationships, and ensure that requests and concerns are directed to the appropriate personnel for timely resolution.
• Communication Management: Manage incoming calls, emails, messages, and other communications, ensuring accurate information is conveyed and enquiries are appropriately followed up.
• Administrative Support: Maintain accurate reception records, visitor logs, correspondence, and other administrative documents; provide support with scheduling, appointments, and general office coordination.
• Information and Enquiry Management: Provide accurate, approved information to clients and visitors, identify their needs, and refer specialised or sensitive enquiries to the appropriate team.
• Coordination and Follow-up: Track outstanding enquiries and requests, liaise with relevant departments, and ensure that matters referred to other team members are followed up appropriately.
• Professional Standards and Confidentiality: Maintain a clean, organised, and professional reception area, uphold organisational policies, and handle confidential information with discretion.

Key Expectations
The successful candidate is expected to:

• Represent the organisation positively through professional conduct and excellent customer service.
• Demonstrate courtesy, patience, responsiveness, and a proactive approach to attending to visitors and enquiries.
• Maintain accurate records and ensure that messages, requests, and follow-up actions are not overlooked.
• Communicate clearly and work collaboratively with colleagues to support efficient service delivery.
• Exercise discretion, protect confidential information, and escalate complaints or sensitive matters appropriately.
• Demonstrate punctuality, reliability, initiative, and accountability in the performance of daily duties

Job Requirements & Qualifications

• Minimum of a Bachelor's Degree in Business Administration, Office Management, or a related field.
• Previous experience in front desk, reception, customer service, or administrative support is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with a courteous, approachable, and service-oriented attitude.
• Good organisational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office and general office communication tools.
• Professional appearance, sound judgement, discretion, and a strong sense of responsibility.

Salary
N300,000 - N400,000 monthly.

Application Closing Date
30th November, 2026.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title and location as the subject of the mail.

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