Sales & Relationship Officer

Job Summary

• We are seeking a Sales & Relationship Officer to drive customer acquisition, grow the company’s loan and savings portfolio, and build strong relationships with customers.
• The successful candidate will identify prospective customers, promote the company’s financial products, mobilise savings and deposits, acquire quality loan customers, manage customer relationships, and achieve assigned business targets.

Key Responsibilities

• Identify and acquire new customers through field marketing, referrals, networking, and other business development activities.
• Promote the company’s loans, savings, investment, and other financial products.
• Generate quality leads and convert prospects into active customers.
• Mobilise savings and deposits from individuals, businesses, groups, and other target customers.
• Acquire and develop quality loan customers in line with the company’s lending requirements.
• Explain loan products, eligibility requirements, repayment terms, and other financial services clearly to customers.
• Build and maintain strong relationships with existing and prospective customers.
• Follow up on loan applications and work with relevant teams to support timely processing.
• Monitor customer loan portfolios and maintain regular contact with borrowers.
• Follow up on repayments and support efforts to minimise delinquency and portfolio risk.
• Identify opportunities to increase customer deposits, loan utilisation, and other business with existing customers.
• Conduct customer visits and field activities as required.
• Maintain accurate customer, sales, loan, and savings records.
• Meet assigned targets for customer acquisition, savings mobilisation, loan disbursement, portfolio growth, and revenue generation.
• Provide regular reports on sales activities, customer acquisition, savings, loans, collections, and business performance.
• Ensure all customer activities comply with company policies, procedures, and applicable regulatory requirements.
• Work closely with credit, operations, customer service, and management teams to ensure quality service delivery.

Key Performace Areas

• New customer acquisition
• Savings and deposit mobilisation
• Quality loan acquisition
• Loan portfolio growth
• Repayment and portfolio quality
• Sales and revenue generation
• Lead generation and conversion
• Customer retention and relationship growth
• Achievement of assigned monthly targets
• Quality of customer service
• Accurate and timely reporting
• Compliance with company policies and procedures

Requirements

• Bachelor’s Degree, HND, or equivalent qualification in Business Administration, Marketing, Finance, Economics, Accounting, or a related field with 3 - 5 years of experience in sales, relationship management, microfinance, banking, lending, fintech, insurance, or related financial services is preferred.
• Experience in loan sales, savings mobilisation, deposit mobilisation, or field sales is an advantage.
• Strong communication, negotiation, selling, and interpersonal skills.
• Ability to prospect for new customers and build a strong customer network.
• Strong customer relationship management skills.
• Target-driven, proactive, and results-oriented.
• Good understanding of basic financial products and customer service.
• Ability to work in the field and visit customers when required.
• Good computer and reporting skills.
• Ability to work independently and as part of a team.

Ideal Candidate:

• The ideal candidate is a results-driven sales professional who enjoys meeting people, developing customer relationships, generating business, and working towards measurable targets.
• The candidate should be comfortable with field sales and able to identify opportunities for loans, savings, deposits, and other financial products while maintaining good customer relationships and supporting a healthy loan portfolio.

Remuneration

• Salary: N150,000 per month
• Commission / Incentives: Performance-based incentives may apply.

Application Closing Date
30th September, 2026.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to [email protected]using "Application – Sales & Relationship Officer" as the subject of the email. 

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