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- ...- Develop collection workflows, customer contact strategies, and agent tools. - Manage integrations between collection CRM, telephony systems/dialers, loan management platforms, payment systems, and data platforms. - Collaborate with Collections, Risk, Operations...
- ...and Google+. ~·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics ~ Conversant with major Telephony and CRM applications used across the industry. ~ Ability to deal with diverse problems using facts, judgement and discretion to...
- ...strategies. Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions. Deploy and refine collection scoring models to improve segmentation and recovery outcomes. Collaborate...
- ...requests via phone, email, chat, or ITSM tools. Aim for first-call resolution by troubleshooting hardware, software, network, and mobile/telephony issues. Escalation Handling: Efficiently route complex, unresolved issues to 2nd and 3rd-line support teams using established...
- ...continuity measures. Manage internal and hosted network infrastructure, including firewalls, servers, switches, wireless networks, and telephony systems. Monitor system, server, and network performance to ensure optimal availability and reliability. Provide technical...