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- ...lifecycle-from discovery to delivery. Employ a range of methods including in-depth interviews, ethnographic studies, usability testing, surveys, concept testing, and diary studies, with a focus on the Nigerian context. Synthesize complex data into actionable insights and...
- ...in both current and new markets. Develop and implement processes that delight providers on our network as measured by feedback surveys. Harmonize provider relationship management process across all markets to similarly address the provider journey map, address bottlenecks...Remote job
- ...complex Wi-Fi deployments, ensuring optimal coverage, capacity, and performance across various environments. - Conduct advanced site surveys using tools such as Ekahau or AirMagnet to ensure accurate wireless network planning and execution. - Troubleshooting and...Remote job
- ...calls and respond to customer inquiries promptly and professionally. Make outbound calls to follow up with customers or conduct surveys. Handle customer complaints or escalate issues when necessary. Maintain detailed records of customer interactions and transactions...