IT Customer Acquisition L2 Support JOB Description

Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
Participate in transitions of the application or technical architecture components to the testers.
Fix any defects and performance problems discovered in testing.
Continuous monitoring of Service Performance to ensure maximum service availability
Effective management of changes to minimize service disruption and maximize service availability and quality
Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
Provide information timely for Audits and Security requests and ensure any gaps raised are closed
Effective access controls to supported systems.
Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence.
Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques to assist with seamless operation of In-House Engineering solutions.
Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
Ensure Incident and Problem resolution within SLAs

Requirements Education:

First Degree in Computer Science or any related discipline
UNIX shell scripting
Application Developer/Business Intelligence
PL/SQL and RDBMS knowledge
Fluent in English.

Experience: • 3 - 7 years’ experience which includes: o 2 to 3 years of experience in IT Development or IT Operations o Experience working in a medium or large organization • Working knowledge of: o Project management principles, Agile principles and general technical management o Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence o Broad knowledge base of application development using an array of application development tools. o Service Observability and monitoring tools o Application development lifecycles o User Requirements analysis standards and methods o DEVOPS Practices and Tools o Managing Cloud Services and Licenses.

IT Customer Acquisition Support