Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). Also we are consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

Job Title: Customer Service Associate

Location: Warri, Delta

Employment Type: Full-time

Job Summary

We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
Retrieve and compile medical records for patient care, research, and legal purposes.
Process patient admissions, transfers, and discharges by accurately updating records and documentation.
Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

Minimum of an OND in Health Information Management
Proven experience in health information management and customer service in a healthcare setting.
Strong communication, interpersonal, and problem-solving skills.
Knowledge of medical terminology and patient privacy laws.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Must reside in Warri, Delta State or its environs

Application Closing Date
3rd July, 2025.

How to Apply: Interested and qualified candidates should forward their CV and credentials to: recruitment@lilyhospitals.net using the Job title as the subject of the email.

Customer Service Associate at Lily Hospitals Limited