Job title : Gender-Based Violence Case Worker

Job Location : Borno Deadline : July 04, 2026 Quick Recommended Links

General Objective / Summary

Under the direct supervision of the Protection Supervisor, the GBV Case Worker is responsible for planning, implementing and providing quality case management to GBV survivors.
The position holder will work with a team of GBV volunteers together with community structures and the health sector in compliance with work plans, donor regulations and PUI policies.
The position holder will play a key role in providing direct survivor-centred case management services to Gender Based Violence survivors and individuals at risk of GBV

Responsibilities and Tasks
Activities Implementation:

Provide psycho-social support, and psychological first aid to survivors who have
Provide direct and day-to-day survivor-centred case management services to Gender Based Violence survivors and individuals at risk of GBV.
Assess survivors’ needs, develop an action plan, implement the plan, follow up and close the case in line with the GBV case management standard operating procedures and guidelines on case management.
Document cases using the Intake and Assessment form.
Follow up with survivors and other partners to ensure plans are implemented.
Ensure case management steps are followed, referrals and documentation are happening in an appropriate and timely manner.
Attend GBV meetings as may be required.
Regularly update documentation and maintain Database for all documented cases, plan of action and follow-up visits using the GBVIMS.
Actively develop and maintain effective working relationships with case management actors in the field, including government actors, UN agencies, NGOs, and other relevant actors.
Provide referrals for survivors of Gender Based Violence to other services, including child protection, sexual and reproductive health services and specialized mental health services, accompany survivors where appropriate and conduct follow-up to ensure appropriate services have been provided to the survivor.
Ensures that survivor-centred Approach Guiding principles are maintained and enforced while working with survivors, including in a safe space for women and girls.
Organise regular case conference meetings to address challenging cases and ensure survivors receive quality services with dignity.
Provide capacity-building and training to Protection Volunteers on thematic of protection (including CP, GBV, protection mainstreaming, confidentiality of protection data)
Ensure sensitive protection information is safely stored, secured and managed in line with the international standards on confidentiality and respect of privacy
Submit weekly and monthly activities reports to the supervisor
Report immediately any difficulty or delay faced in the implementation of activities to the direct manager
Represent PUI at any time and anywhere when s/he is on duty
Assist in the activities of the women's and girls' safe space
Practice self-care
The case management officer will be responsible for the management of the safe space for women and girls and will receive supervision and support from the Protection Supervisor
Prevention of Sexual Exploitation and Abuse:
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within PUI and amongst beneficiaries served by PUI.

Compliance & Ethics:

Promotes and encourages a culture of compliance and ethics throughout.

Team Management:

Provide regular supervision to Protection Volunteers
Identify and provide capacity-building training for Protection Volunteers
Conduct regular meetings with Protection Volunteers for debriefing, provide support as may be needed, continuously collect feedback from protection volunteers, and ensure communication to the Protection Supervisor.

Logistics & Administration:

Define the needs in materials and tools required to conduct training and outreach activities.
Organize and coordinate training sessions: venue, attendees, and support materials.

Reporting & Data Collection:

Maintain files on all GBV documented cases and follow-ups in all operational areas.
Manage Database of documented cases: to include statistics, and all other relevant information.
Use the GBVIMS Incident Recorder to analyze cases documented for weekly, monthly and quarterly or upon request
Provide statistics as required by program Manager / Coordinator for internal and donor reporting in a timely manner
Collect, analyze, store in a database and report information on identified protection cases and referrals.

Education Degree

Educated to university level (First degree or HND preferably in Social Science, Psychology or a related Field).
Previous training in GBV programming and case management is desirable

Work experience:

Demonstrated commitment to helping others.
Demonstrated discretion and good judgment
2 - 4 years of experience in GBV programming and case management is an asset - Proven experience working in NGOs.

Mandatory Requirements:

Language skills: Good command in English (speaking, reading & writing) Fluent in local languages – Hausa and/or Kanuri.

Knowledge and skills:

Clear understanding of Gender, power relations, and issues surrounding violence against women
Able to apply all GBV guiding principles, counselling ethics and uphold the rights of the survivors at all times.
Positive, highly motivated, innovative, with strong organizational and inter-personal skills.
Excellent communication (especially in public) and diplomacy skills to manage relationship in potentially tense situation
Literacy in reporting

Computer skills:

Excellent knowledge of the MS office software including Word, Excel, Outlook, PowerPoint
Other: Commitment to the NGO values and principles

Assets

Interests
Working in humanitarian relief, interest for social issues

Transversals skills:

Strong motivation to help people in need
Conflict resolution and diplomacy skills
Ability to adapt or change priorities according to the changing situation within a mission or the organization itself
Understanding of the political situation in the area
Ability to analyze and suggest improvements of the activities
Well organized and hard worker
Able to manage stress and pressure
Reliability
Neutrality.