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- ...risk monitoring: detect anomalies, reversals, and KYC exceptions; partner with Compliance on actions. Own data quality processes (QA checks, reconciliations) and data dictionaries across reporting assets. Drive automation to reduce manual effort (SQL/Python jobs,...
- ...All Departments – Training & Development Directly reports to: ssigned Departmental Mentor Internal interactions: Operations, HSE, QA/QC, Maintenance, Supply Chain Role Overview ~ Participate in a structured on-the-job training program, rotating through key...
- ...for the mobile app, leading feature enhancements, backlog prioritization, and release cycles. Collaborate with UI/UX, engineering, QA, and data teams to implement features and improvements. Ensure the app aligns with regulatory and compliance requirements (CBN,...
- ...tools to forecast and align staffing with ticket volume. Quality Assurance & Coaching: Conduct weekly quality reviews to ensure QA score of ≥90%. Facilitate one-on-one coaching sessions and drive agent performance improvements. Product Feedback Loop:...
- ...tracker to support merchant uptime and operational efficiency. Team Leadership & Coaching: Conduct regular Quality Assurance (QA) reviews on agent interactions to ensure service quality. Provide ongoing coaching and feedback to improve agent performance and knowledge...