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  • Understudy Trainee at Neveah Limited

     ...All Departments – Training & Development Directly reports to: ssigned Departmental Mentor Internal interactions: Operations, HSE, QA/QC, Maintenance, Supply Chain Role Overview ~ Participate in a structured on-the-job training program, rotating through key... 
    Ibadan, Oyo
    4 days ago

  • Channel Manager - Mobile Apps (Kolomoni)

     ...for the mobile app, leading feature enhancements, backlog prioritization, and release cycles. Collaborate with UI/UX, engineering, QA, and data teams to implement features and improvements. Ensure the app aligns with regulatory and compliance requirements (CBN,... 

    CapitalSage Holdings

    Ibadan, Oyo
    17 days ago

  • Digital Customer Experience Lead (Personal Banking) at Kolomoni Microfinance Bank

     ...tools to forecast and align staffing with ticket volume. Quality Assurance & Coaching: Conduct weekly quality reviews to ensure QA score of ≥90%. Facilitate one-on-one coaching sessions and drive agent performance improvements. Product Feedback Loop:... 
    Ibadan, Oyo
    1 day ago

  • Customer Experience Team Supervisor (Business Banking Queue) at Kolomoni Microfinance Bank

     ...tracker to support merchant uptime and operational efficiency. Team Leadership & Coaching: Conduct regular Quality Assurance (QA) reviews on agent interactions to ensure service quality. Provide ongoing coaching and feedback to improve agent performance and knowledge... 
    Ibadan, Oyo
    1 day ago