Job Summary

The Supply-side Officer (SSO) will be responsible for supply-side review and identification of cases, investigation, acting to resolve cases and daily reporting.
In addition, the SSO will make contributions and recommend ideas that will reduce or eradicate stockout and runouts.

Key Duties and Responsibilities

Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
Continually communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain the status of supply-side cases.
Develop and disseminate supply-side reports to team members daily via email.
Follow up with team members daily and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
On alternating weeks, conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively.
Weekly update of the Master case log.
Provided verbal supply-side reporting and active participation during the twice weekly government relations team meeting.
Engage with supply-side government stakeholders to advocate for the program and supply-side follow-up.
Provide innovative recommendations and ideas on minimizing or eradicating supply stockouts and runouts.

Security Awareness:

Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
Take responsibility for personal safety and the safety of team members, as applicable, in the field.
Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties:

Key Performance Indicators

Rate of reduction in:
- monthly number of stockouts
- monthly number of rankouts
Rate of responsiveness to stockout and runout cases:
- on the supply-side dashboards
- Identified during calls to LCCOs
- Identified during calls to apex clinics
Rate of adherence to:
- daily updating of the clinic, apex clinic or LGA case logs before night fall
- Weekly updating of the master case log before the preceding Monday
- Timely daily reporting to team members via email before 5pm.

Key Requirements
Education and Work Experience:

Skills and Competencies:

Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
Strong communication skills (verbal and written) in Hausa
Strong interpersonal skills
Strong customer service and people management skills
Strong problem-solving skills
High ethical standards and integrity
Ability to manage multiple priorities

Application Closing Date
18th March, 2026.

How to Apply
Interested and qualified candidates should:

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Supply-Side Officer (Internal)