Job brief: We are urgently looking for an experienced Head of Operations who will oversee the daily operations of the automobile company, ensuring efficiency, productivity, and profitability across all departments. This role requires strong leadership, strategic planning, and operational excellence to drive growth, streamline processes, and maintain high standards of quality in service delivery, manufacturing (if applicable), logistics, and customer satisfaction. Key Responsibilities:

Develop and implement operational strategies aligned with the company’s overall business goals.
Oversee day-to-day operations, including sales, after-sales services, spare parts, logistics, and workshop activities.
Ensure efficient supply chain management and timely delivery of vehicles, parts, and services.
Establish and monitor key performance indicators (KPIs) to evaluate efficiency and effectiveness across departments.
Drive cost optimization initiatives while ensuring quality and compliance with industry regulations.
Coordinate with the sales and marketing teams to support business growth and customer retention.
Lead, mentor, and develop departmental managers and their teams to foster a high-performance culture.
Ensure compliance with health, safety, and environmental standards in all operational processes.
Collaborate with the finance department to prepare budgets, forecasts, and financial reports for operational activities.
Identify opportunities for process improvements, automation, and innovation within operations.
Handle escalated customer issues with professionalism, ensuring swift resolution.

Requirements:

BSc/HND in Business Administration, Operations Management, Engineering, or a related field (Master’s degree/MBA is an added advantage).
Minimum of 5years’ proven experience in operations management, preferably within the automobile industry or related sectors.
Strong knowledge of supply chain, logistics, and workshop management in the automobile space.
Excellent leadership, organizational, and problem-solving skills. Strong financial acumen with experience in budgeting and cost control.
Ability to drive operational excellence and implement performance metrics.
Exceptional communication and interpersonal skills for cross-functional collaboration.
Proficiency in MS Office Suite and relevant ERP/automobile management software.
Must be able to drive.

Key Skills:

Strategic Planning & Execution
Leadership & People Management
Process Optimization
Supply Chain & Logistics Management
Problem-Solving & Decision Making
Customer Relationship Management
Financial & Analytical Skills