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- ...transaction volumes, uptime, and inactivity trends. Identify underperforming or dormant terminals and take corrective action. Field Operations & Reporting: Conduct routine field visits to merchant locations. Submit required activity, support, and performance reports...
- ...quality customer onboarding; weekly follow-up on defaulting customers through agents; manage FPD and PAR30; partner with Credit & Operations to minimise repossessions. Agent Engagement & Retention - defined weekly field-contact routine (visits, ride-alongs, coaching)...