Key Responsibilities

Supervise daily activities at assigned service collection points
Lead and coordinate staff responsible for device collection and customer service
Ensure proper intake, documentation, and tracking of customer devices
Verify warranty status and ensure compliance with service procedures
Train and support staff on customer handling and operational standards
Monitor staff performance and ensure targets and service standards are met
Handle customer complaints and escalate technical issues when necessary
Ensure adherence to company policies and brand service guidelines
Provide daily or weekly operational reports to management.

Qualifications

Minimum of OND / HND / BSc or equivalent
1–3 years of experience in ateam lead, or customer service role
Experience in mobile phone service centers, retail, or electronics is an added advantage
Basic computer literacy (POS systems, service logs, or inventory tools are a plus).

Requirements:

Strong leadership and people-management skills
Good understanding of smartphone devices (TECNO, Infinix, itel preferred)
Ability to manage device intake, records, and accountability
Excellent communication and customer service skills
Strong problem-solving and decision-making ability
Ability to work under pressure and manage multiple tasks.

What We Offer

Competitive salary
Performance-based incentives
Growth and leadership development opportunities
Stable and structured work environment

Application Closing Date
19th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr9slimited@gmail.com using the job title as the subject of the mail.

Note : One team lead is needed for the location mentioned.

Share this job:

Team Lead