About Hire Impact Outsourcing

As the senior leader for Hire Impact's Kenya operations, you will be responsible for the overall management, performance, culture, growth, and operational effectiveness of our teams. This multifaceted role combines operations leadership, recruiting, client relationship management, sales support, human resources oversight, employee development, financial oversight, and organizational development. You will serve as the primary bridge between Kenya operations, U.S. leadership, U.S. clients, and Kenya-based Remote Professionals, ensuring alignment and success across all functions.

You'll be the senior leader responsible for the comprehensive management and strategic direction of Hire Impact's Kenya operations. This means you will lead and oversee all operational functions, drive growth, and ensure our performance and culture are aligned with company goals and values. You are the critical link between our Kenya team, U.S. leadership, and U.S. clients, managing a diverse portfolio of responsibilities from recruiting and client relations to HR, finance, and organizational development. This is a unique opportunity to shape and scale an entire country's operations in a values-driven environment. While currently hands-on in key activities, your role is expected to evolve towards broader strategic leadership, allowing you to build scalable systems and processes that support our rapid growth and define the future of our Kenya presence. You will not only execute but also create the structures and foster the culture that makes Hire Impact successful.

What you'll do

Provide overall leadership and management of Hire Impact's Kenya operations, executing the operating plan and establishing clear standards and accountability.
Lead and oversee key functions including Recruiting, Client Concierge, Human Resources, Finance/Accounting, and Executive Support, setting clear goals and performance expectations.
Participate in introductory and strategic calls with U.S. clients, translating their business needs into clear recruiting and operational requirements.
Provide strategic oversight of recruiting, developing sourcing strategies and participating in important or specialized searches.
Oversee candidate presentation and client interviews, ensuring professional delivery and prompt coordination of next steps.
Ensure successful transition from candidate selection to active client placement, overseeing contracts, onboarding, and initial launch support.
Establish systems for monitoring employee and Remote Professional performance, identifying and addressing concerns through coaching and training.
Ensure accurate HR records, oversee employment contracts, and maintain compliance with Kenyan labour and employment law.
Maintain appropriate oversight of Kenya operating expenses and financial processes, supporting budgeting, forecasting, and reporting.
Maintain visibility into the overall health and performance of Kenya operations through regular reporting to executive leadership, including recommendations for action.

Requirements

You have a Bachelor's and/or Master's Degree in a relevant discipline, or equivalent senior-level professional experience, combined with 5+ years in leadership, operations management, outsourcing, or professional services.
You have demonstrated experience leading teams and managing managers or department-level functions, with a strong understanding of recruiting, interviewing, employee, and performance management.
You are experienced in managing complex operations involving multiple stakeholders and have a proven track record of working directly with executives, business owners, or international clients.
You possess strong written and spoken English, along with professional communication and presentation skills, and the ability to handle confidential and sensitive information with integrity.
You are highly proficient with modern business technology and remote collaboration systems, comfortable quickly learning client-specific platforms.
You lead with strong accountability, respect, and constructive support, demonstrating sound judgment and the ability to remain calm when addressing difficult client or employee matters.
You are comfortable with changing priorities in a growing organization and willing to remain hands-on in various operational activities when leadership involvement is necessary.
You are committed to supporting and protecting a healthy, positive, respectful, and service-oriented company culture, leading through example rather than fear.

Nice to have

Experience working with U.S.-based companies, international organizations, remote teams, outsourcing businesses, or professional staffing organizations.
Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet), Microsoft 365 (Excel, Word, PowerPoint, Outlook), Zoom, Google Meet, Slack, WhatsApp, Google Chat.
Experience with Trello, Asana, Monday.com, ClickUp, or similar project-management tools.
Familiarity with HubSpot or similar CRM systems, LinkedIn Recruiter, Indeed, job boards, ATS platforms, and candidate databases.
Proficiency with DocuSign or similar contract-management tools, Calendly or similar scheduling tools, time-tracking and workforce-management systems, HR and employee-management systems.
Advanced skills in Google Sheets and Microsoft Excel, including formulas, filters, pivot tables, dashboards, and reporting.
Experience with AI productivity tools like ChatGPT, Claude, or Gemini.

Field Director - Hire Impact Outsourcing Kenya