Purpose of the Job

Responsible for engaging with customers and improving the existing relationship with them

Key Duties and Responsibilities
The accounts Manager shall therefore be responsible, but not limited, for the following:

Create develop and maintain high quality relationships that include creative structuring of solutions that meets customer needs
Manage an assigned portfolio of consumers, ensuring maximization of potential from each account
Ensure all customers complaints are escalated and resolved within agreed time frame
Improve existing customers database by deploying comprehensive KYCs and ensuring adequate completion
Operate as the focal point for all complaints specific to the customer
Review customer profile and promote any potential value-added services to the customer
Prepare periodic reports for the attention of the Lead, Customer Service
Perform any other tasks as assigned by the Lead, Customer Service

Minimum Educational & Professional Qualifications, Experience and Knowledge

First Degree or its equivalent in Business Administration, Social Science is required
Minimum of 3-5 years relevant work experience.

Attributes and Competencies:

Working knowledge of the entire utility billing, payment and collection process
Power network knowledge
Excellent understanding of the standards of the energy industry
Good Customer relationship management skill
Good understanding of the regulators policy
Problem Solving skills
Commercial insight

Application Closing Date
5th January, 2026.

Method of Application
Interested and qualified candidates should submit their Applications, under confidential Cover Letter, either by mail courier or in person enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with names, e-mail addresses and telephone numbers of Three (3) Traceable Referees.

Applications should be submitted by courier to:
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15, Bukuru, Jos South,
Plateau State, Nigeria.
Or
Electronic copies of the Applications can be submitted in a single PDF document named "[Full Name] – [Job Position] – Application" to: nesconi@aol.com using the Job Title as the subject of the email.

Note: Only shortlisted applicants will be acknowledged and invited for interviews.

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Accounts Manager