...Job title : Customer Helpdesk Team Lead jobs in Lagos Job Location : Lagos Deadline : May 30, 2024 Quick Recommended Links Job Description
We are looking for an experienced Customer helpdesk team lead to provide excellent customer service.
You would be responsible...
Job Title: IT Support Officer
Location: Ejigbo, Lagos
Employment Type: Full-time
Responsibilities
o Helpdesk Support: Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person...
Ascentech Services Limited
Lagos, Lagos State
15 days ago
...Response to official email.
Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission...
...Response to official email.
Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission...
...Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/...
...requirements and roadmaps.
3. IT Operations and Support: Managing IT operations including systems administration network operations and helpdesk support. Implementing ITIL (Information Technology Infrastructure Library) practices for incident management change management and...
...products and enhancements and their applicability to Main One’s needs.
Inducting new employees on IT system
Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications...
...Recommended Links Responsibilities
Proficient in the use of Microsoft Office and excellent customer service skillsrnCoordination of helpdesk and operations department activities.rnAct as support for the Technical Manager for exchange of emails, letters, reports e.t.c...
...process maker
Implement Disaster Recovery tools to ensure business continuity.
Manage and log all IT related tickets in the helpdesk ticketing system.
IT Safety and security:
Setting up computer Security Measures on all computers in accordance with Evidence...
...knowledge of all our products, services, and customer service policies
Ensure all customer interactions are documented on the helpdesk management tool
Explain simply and clearly in response to customer questions and ensure it understood by the Customer
Recommend...
...to team members, fostering a culture of innovation and continuous improvement.
7. User Support and Training:
· Oversee the IT helpdesk function, ensuring timely resolution of user issues.
· Develop and implement training programs to enhance IT literacy among staff...
...Creating custom features, designs for the Intranets and portals, customize SharePoint for document management, learning management, helpdesk and creating features such as templates, workflows, etc
Developing all SharePoint subsites and workflows in addition to...
...annual budget authorizing the expenditure of funds and maintaining overall budget control of the Information Services.
Manage IT Helpdesk to effectively resolve employee day to day IT challenges regarding laptop CUP MiFi etc.
Requirements
~ Bachelors degree in...
...process maker
● Implement Disaster Recovery tools to ensure business continuity.
● Manage and log all IT related tickets in the helpdesk ticketing system.
IT Safety and security
● Setting up computer Security Measures on all computers in accordance with...
...with donor rules and regulations.
Contribute to continuously improving internal grant management systems.
Provide an internal helpdesk on donor related issues, including organize and deliver trainings in donor rules and regulations, as well as proposal and report...
...and data management to all functional areas of the organization.
~ To carry out these functions, IT at Search focuses on the IT helpdesk support for all staff worldwide for daily response to support tickets for a full resolution for users and provides professional support...
...purchases, vendor recommendation and license management.
Transfer knowledge, coach, and mentor subordinates.
Provide second level helpdesk support.
Execute any other job or project related to IT.
Qualifications and Experience
A good First Degree in Computer...
..., reference, and attestation letters for staff (NRS) under the guidance of the Manager, Talent Management and Engagement. Provide helpdesk services on people management issues relating to NRS, responding to routine enquiries from the staff. Assist in prompt resolution...