Job title : Immigration / Travel Advisor Executive jobs in Lagos Job Location : Lagos Deadline : May 12, 2024 Quick Recommended Links

Job Summary

We are hiring for the position of Immigration/Travel Advisor Executive at PoiseConnect to lead day-to-day operations and the team of the firm

Responsibilities

Deliver great customer experience
Counsel & process clients for Permanent Residency, business/Work Permit, job-seeking visas, Holiday/Honeymoon visas, student visas etc. for various choice destination countries
Support and guide all customers with their queries such as Passport, Visa & Immigration advisory
Resolve customer issues and complaints in a creative and timely manner to maintain trust.
Escalate client complaints or inquiries
Liaise with the broader Operations team to ensure customer resolution and satisfaction
Relate with partners to find the best solution for our clients
Assist the team with the identification of new strategies and action plans aimed at improving customer-centric service and company growth
Drive increased sales and reduce losses
Effective administration and reporting
Monitor and ensure smooth operations of all customer communication channels.
Provide ad hoc support to the PoiseConnect team.
Effectively utilize customer Feedback to improve our operations and internal processes where applicable.
Any other assigned duties

Requirements

Daily oversight and effective management of operations in the Travel Center. This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers
The Candidate should have a proven work experience as an Immigration/ Travel and Tour consultant.
The Candidate should be proficient in the English Language.
Customer-oriented approach and exemplary sales skills
Should have sales experience in the Visa and Immigration industry.
Ability to manage crises and emergencies within and outside working hours
Freshers are willing to work and develop careers in the industry are also welcome onboard

Technical Skill Requirements:

Personal / Behavioural Competency Requirements:

Benefits