Job Summary

The job holder is required to achieve customer growth and retention management for a specific portfolio through a deep understanding of the agric / export landscape, effective communication skills, and the ability to provide financial solutions tailored to the unique needs and challenges of the client.

Principal Duities and Responsibilities

Serve as client’s advocate and trusted advisor on financial matters.
Handle all client enquiries effectively and resolve complaints appropriately.
Build relationships with customers and organizations.
Build good relationship with business heads to drive products sales and acquisition within identified markets.
Build, strengthen, and leverage internal networks, alliance partnerships and relationships.
Sell, Cross-sell and Upsell the Bank’s products for optimum build-up of revenue.
Implement marketing strategies / programs laid out by the Bank to boost profit.
Listen to customer requirements and present appropriate solutions to make a sale.
Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.
Source clients for both savings, Current and fixed deposit accounts in line with set target.
Create quality risk assets to meet set targets.
Package customers’ credit requests in line with credit policies & procedures of the bank
Monitor and ensure customers’ compliance with credit agreements.
Manage client expectations regarding what can and cannot be done by the Bank.
Ensure proper know your customer (KYC) requirements are conducted on customers.
Draw up work schedules for identifying and marketing prospective customers.
Maintain good public relations with current and prospective customers.
Plan and report on Marketing calls for the unit.
Monitor the unit’s performance against monthly/quarterly/annual plans.
Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.

Key Performance Indicators

Customer growth in volume and value.
Customer experience and cross selling.
Customer satisfaction index.
Customer retention index.
Profitability rate.
Quality and Timeliness of Reporting.

Requirements

Degree in Finance, Accounting, Economics, or related discipline in a recognised university. A postgraduate qualification or relevant professional certification would be an added advantage.
A minimum 4 years’ banking experience in sales and credit
Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
Good understanding of economic trends and implications on the Banking / Finance sector.

Required Skills and Competencies:

Business acumen and analytical skills.
Excellent Relationship Management and interpersonal Skill.
Good level of computer program (MS. Word & Excel).
Good understanding of business process.
Attention to detail.
Enthusiastic, passionate with a commitment to delivering exceptional standards of customer service always.
Proactive decision-maker.
Analytic skills/Problem Solving.
Unquestionable integrity and high level of commitment.

Remuneration
Very attractive.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: victor.allu@westfield-consulting.com using the Job Title as the subject of the email.

Note: The role is strictly for qualified candidates currently working in the Banking Industry.

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Relationship Manager, Agric / Export Banking