Paga is a licenced financial services firm and Nigeria’s top payments provider with a massive revolutionary mission: to make it simple for one billion people to access and utilise money. It was developed on the basic notion that the widespread availability of mobile phones can be used to create an ecosystem that allows individuals to send and receive money digitally, hence providing everyone with easy financial access.

1). Head, Operations & Admin

Location: Lagos

Job type: Full-time

Role Summary

The Head of Operations is responsible for organizing and overseeing the daily operations of the company; designing policies, overseeing customer service channels and implementing technology solutions. The candidate should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. The Head of Operations is responsible for productivity and compliance of regulatory policies and guidelines.
The ideal candidate for this role will have clearly demonstrated strong leadership skills, results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.

Responsibilities

Lead, oversee and manage all areas of the organization’s day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.
Funding and managing the MFB’s liquidity position to maximize earnings on surplus liquidity within specified risk limits.
Managing relationships with target customers for funding products to maximize returns on investment opportunities opened to the bank.
Coordinate the activities of the operations officers and cashiers.
Lead general services & corporate affairs.
Build public and community relationships.
Enable a thriving work environment, building and leading a highly motivated and high-performance team
Design business strategy with other members of the executive team.
Design and implement policies, processes and standards that align with overall strategy and targeted culture of the organization.
Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.
Participate in ensuring compliance and adherence to statutory and regulatory requirements as well as continuous update of processes, policies and procedures.
Responsible for effectiveness and efficiency of the branches, team development, team morale.
Design and implement microfinance code of conduct at the various levels in operations.
Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts and business plans.
Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.
Appraise the operational system in place and monitor the implementation of the company’s operation manuals, making appropriate recommendations regarding the need for change.
Coordinate customer service operations and ensure customer retention.
Oversee and manage the assets of MMFB.
Provide strategic input and direction for the development of performance targets, including continuous monitoring to ensure achievement of set targets.
Manage and maintain relationships with the CBN, other regulatory agencies and strategic stakeholders (internal and external).
Initiate and support the development of a healthy internal culture that retains key employees and encourages their professional development.
Any other duties and responsibilities which may be required from time to meet the objectives of MMFB.

Qualifications, Skills & Competencies

A Degree in Banking, the Sciences/Engineering, Business Administration, Finance/Accounting, or any other related field.
Minimum of 5 years senior management experience within the financial services industry, including Proven extensive and relevant operations management experience.
Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
Excellent problem-solving skills; analytical and structured in his/her thinking.
Strong leadership and relationship-building skills.
Familiarity with all business functions including HR, Finance, Supply chain, IT, Regulatory and Compliance.
Communication skills – verbal, non-verbal and written.
Self-starter and very organized, with strong attention to detail.
Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams.
A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data.

Application Closing Date
Not Specified.

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2). Head, Internal Control & Compliance

Location: Yaba, Lagos
Job type: Full-time
Reports to The Board of Directors

Role Summary

The Head of Internal Audit and Controls plays a critical role in delivering the organization’s strategic objectives by objectively assessing the adequacy and effectiveness of governance and management of risks, giving an evidence-based opinion on all aspects of governance, risk management, and compliance.
The role is responsible for ensuring compliance with relevant laws and policies. The candidate must review and update all the business processes, evaluate the efficiency of the risk management processes; protect the organization against fraud and theft of its assets, and make recommendations on how to improve processes and procedures. Evaluate internal control and make recommendations on how to improve
The ideal candidate for this role will have demonstrated strong leadership skills, be results-oriented, and be able to interpret the corporate vision into growth strategies and profitable operations.

Responsibilities

Lead, oversee, and manage all areas of the Internal Control/Audit department’s day-to-day operations to ensure KPIs are achieved; and build comprehensive and SMART goals for performance and growth.
Review of operations to ensure compliance with policies and procedures as set by the Board as well as regulatory requirements.
Evaluate operations or programs to ascertain whether results are consistent with established objectives and goals and whether the operations and programs are being carried out as planned.
Perform consulting and advisory services related to governance, risk management, and control as appropriate for the organization.
Investigate deviations and irregularities.
Report periodically to the Managing Director and Board, on the internal control and audit activity’s purpose, authority, responsibility, and performance relative to its plan
Design and prepare an Audit Plan by applying a risk-based approach to ensure the organization complies with internal regulations and policies and established protocols.
Develop and maintain the internal control and audit procedures to ensure that best practice is taken into account and that the established controls audits address specific areas of risk management.
Undertake the approved internal audit plan in line with agreed procedures.
Assess the suitability of current internal controls, making suggestions for improvements where needed.
Prepare reports of audit findings and make recommendations to the business.
Liaise with internal advisors and examines documentation, including reports, statements, records, and memos to gather information.
Completes standard paperwork and questionnaires to confirm internal controls.
Analyses audit results for adequate and effective “corrective actions” for management to improve.
Evaluate financial documents for accuracy and compliance with federal regulations.
Coordinate with functional teams for necessary training to the staff for the purpose of improving control adherence.
Establish and develop relations with senior management and external partners and stakeholders.
Any other duties and responsibilities which may be required to meet the objectives of MMFB.

Qualifications, Skills & Competencies

A Degree in any other related field
Relevant professional qualifications, e.g. ACA, ACCA, CISA, CIA.
Minimum of 5 years senior management experience within the financial services industry, including Proven extensive and relevant operations management experience.
Will be required to obtain a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
Critical understanding in the establishment and operation of internal control mechanisms.
Excellent problem-solving skills; analytical and structured in his/her thinking.
Knowledge of data analytics, reporting and financial planning.
Communication skills – verbal, non-verbal and written.
Self-starter and very organized, with strong attention to detail.
Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams.
Must be up to date on industry rules, policies and guidelines and ensure compliance.
A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data.

Application Closing Date
Not Specified.

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3). Head, Finance Administration & MIS

Location: Yaba, Lagos
Job type: Full-time
Reports to The Chief Executive Officer

Role Summary

The Head of Finance, Administration & MIS (Management Information Systems) has primary responsibility for the planning, implementation, managing, and running of all the finance activities of the company, including business planning, budgeting, forecasting, and negotiations.
The role oversees the Accounting, Information Technology (IT), and Administrative functions, and leads all financial management processes including annual budgeting and planning, monitoring of project expenditure, financial reporting and auditing; maintaining and supervising project accounts, books of account, banking, and financial operations.
The candidate should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.
The person is also directly responsible for overseeing the use and maintenance of the Management Information Systems of the bank.
The ideal candidate for this role will have demonstrated strong leadership skills, and results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.

Responsibilities

Lead, oversee, and manage all areas of the finance, accounting, and treasury departments’ day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.
Providing strategic recommendations to the CEO and members of the executive team.
Work with the IT team to develop and implement new processes and Management Information Systems that increase financial and operational efficiencies.
Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting.
Advising on long-term business and financial planning.
Keeping proper accounting records and preparing relevant returns relating to the MFB activities.
Liaising with the MFB’s bankers and ensuring that all bank accounts are properly and regularly reconciled.
Preparing periodic reports to the CBN.
Build relationships with professionals such as Solicitors, Accountants, and others whose services would be required from time to time.
Establishing and developing relations with senior management and external partners and stakeholders.
Develop, implement, and conduct regular reviews of all Finance Admin and MIS-related procedures.
Enable a thriving work environment, building and leading a highly motivated and high-performance team.
Design and implement policies, processes, and standards that align with the overall strategy and targeted culture of the organization.
Ensure organizational quality through review, update, implementation, and adherence to agreed policies, procedures, and manuals.
Ensure timely preparations of the annual budget, quarterly budget review, forecasts, and business plans.
Report on operational performance and suggest improvements.
Oversee and manage the assets of the organization.
Provide strategic input and direction for the development of performance targets, including continuous monitoring to ensure the achievement of set targets.
Facilitate and present periodic business performance review reports to the Board.
Manage and maintain relationships with the CBN, other regulatory agencies, and strategic stakeholders.
Evaluate and decide upon key investments in equipment, infrastructure, and talent.
Any other duties and responsibilities which may be required from time to meet the objectives of MMFB.

Qualifications, Skills & Competencies

A Degree in the Sciences / Engineering, Business Administration, Finance, or any other related field. MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus
Relevant professional qualifications, e.g. ACA, ACCA, CIMA
Minimum of 5 years senior management experience within the financial services industry
Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
Experience implementing and/or using a Management Information System within the financial services industry.
Operates effectively at all levels, especially complex financial data to non-finance staff
Proven experience of working effectively with non-finance staff and contributing to wider organizational aims outside of the traditional finance remit
Excellent problem-solving skills; analytical and structured in his/her thinking
Knowledge of data analytics, reporting and financial planning
Communication skills – verbal, non-verbal and written
Self-starter and very organized, with strong attention to detail
Extremely versatile, dedicated to efficient productivity and able to work efficiently and effectively across multiple teams
A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

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