Alpha’s Touch & Exclusive Services, a middle-class laundry business, is recruiting a smart, reliable, level-headed and organized individual to join our growing team in the capacity below:

Job Title: Customer Service & Operations Officer

Location: Surulere, Lagos

Employment Type: Full-time

About the Role

We are seeking an experienced Business Manager with a strong background in the laundry industry.
The ideal candidate must have extensive experience managing laundry operations, driving business growth, ensuring profitability, and optimizing operational efficiency.
The Business Manager will oversee the day-to-day running of the business while implementing strategies to attract new clients and retain existing ones.
This person will play a key role in ensuring our customers are happy, our laundry processes run smoothly, and our communication is top-notch.
If you’re passionate about quality service and you’re not afraid to get involved in the day-to-day operations, we’d love to meet you.

Key Responsibilities

Speak and write fluently in English for all customer interactions
Supervise the contact center team across our outlets
Oversee washing, ironing, packaging, and delivery to ensure top-quality service
Send invoices, confirm payments, and issue receipts to customers
Respond promptly and professionally to customer calls and messages (inquiries & complaints)
Maintain accurate records of all customer interactions and keep the database updated
Ensure smooth day-to-day operations and support other team members as needed.

Requirements

Candidates should possess an HND / OND / B.Sc Degree with 1-5 years work experience.
Must live in Surulere or within close proximity (Yaba, Festac, Mushin, Ilupeju, Orile, Palmgrove).
Female candidates preferred
Must speak and write fluent English
Strong attention to detail and ability to multitask
Previous experience in customer service is a strong advantage
Must be punctual, reliable, and organized.

Salary

N70,000 – N100,000 / Month.

Application Closing Date
30th July, 2025.

How to Apply: Interested and qualified candidates should send their CV and applications to: alphastouchlaundry@gmail.com using “Customer Service & Operations Officer” as the subject of the mail.

Customer Service & Operations Officer at Alpha’s Touch & Exclusive Services