Job Scope

Planning & Scheduling Route planning: Create daily/weekly installation schedules for field teams based on customer list, geography, and priority zones.
Material planning: Ensure correct number of smart meters, CTs, seals, cables, and tools are issued to each installer team.
Customer notification: Send SMS/calls/appointments to customers about installation date and requirements.
Oversight Team deployment: Assign installers and supervisors to specific locations and monitor their movement.
Quality control: Spot-check installations to ensure compliance with NERC, utility, and manufacturer standards. Check wiring, sealing, and commissioning.
Safety compliance: Ensure PPE, lock-out/tag-out, and safety procedures are followed on site.
Customer & Stakeholder Management Customer education: Explain benefits of smart meters, tariff structure, and how to read/operate the meter to customers.
Issue resolution: Handle complaints during installation - no power, wrong location, tenant/landlord issues.
Liaison: Coordinate with distribution engineers, customer service, marketing, and community leaders to reduce resistance
Data & System Management/AMI data entry: Capture meter serial numbers, GPS coordinates, customer details, and photos into the billing system/MDMS after each install.
Job completion tracking: Update dashboard with % completion, failed installs, and reasons for failure
Report generation: Submit daily, weekly, and monthly reports on installations, rejections, and material usage to management.
Stock control: Track meters issued vs meters installed vs meters returned/defective.
Seal and asset accountability: Account for all seals, meters, and old analog meters removed.
Defective handling: Coordinate return and testing of faulty meters.
Compliance & Administration/MAP compliance: Ensure installations follow Meter Asset Provider and NERC MAP regulations for Nigeria, or local regulator standards.
Documentation: Collect signed job cards, customer consent forms, and proof of installation.
Performance monitoring: Track installer KPIs: installs per day, first-time success rate, customer satisfaction.

Key KPIs for this Role Installation

Target Achievement – % of monthly target met
First-Time Install Success Rate - % without callbacks
Data Accuracy - % of meters correctly captured in MDMS
Customer Complaints - number per 100 installs
Safety Incidents – zero tolerance.

Qualifications & Skills

BSc / HND in Electrical Engineering or related fields
Strong problem solving, technical, math and science skills
Strong written and verbal communication.
Experience in crises management
Strong attention to detail and organizational skills.

Application Closing Date
28th September, 2026.

Method of Application
Interested and qualified candidates should send their Application and Resume with their current monthly salary in the body to:  and copy: using the Job Title and preferred  location as the subject of the mail.

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Field Engineer